Quality Assurance Manager – TS/SCI with Polygraph

General Dynamics - IT; Corridor North (MD); On-site; USD 95,000 - 145,000; Full time

Job summary

General Dynamics - IT is seeking a Quality Assurance Manager to lead QA activities across engineering, operations, and tech refresh services in a large enterprise. You will develop metrics, monitor KPIs, and ensure processes meet governance, risk, and quality standards while supporting program reviews and audits.

The role requires strong collaboration across diverse teams and a TS/SCI clearance with Polygraph.

Qualifications

• Bachelor’s degree in an IT-related field, or 10+ years of IT experience in lieu of a degree.
• Active TS/SCI clearance with Polygraph.
• Experience performing quality assurance or quality management in largescale IT, engineering, or operations environments.
• Ability to analyze performance metrics, evaluate trends, and identify improvement opportunities.
• Strong understanding of ITIL, ITSM, or similar service management frameworks.
• Experience supporting enterprise governance, compliance, risk management, or continuous improvement initiatives.
• Excellent communication, coordination, and documentation skills, with the ability to collaborate effectively across diverse technical teams.
• US citizenship required.
• LOCATION: Onsite

Responsibilities

• Lead quality assurance activities across engineering, operations, and tech refresh services, ensuring alignment with program objectives, service levels, and performance standards.
• Develop, monitor, and report on performance metrics, KPIs, and quality measures to identify gaps, assess trends, and drive continuous improvement.
• Support enterprise planning, governance, and oversight activities, including audits, evaluations, program reviews, and compliance checks.
• Coordinate with leadership, project managers, and service owners to implement process improvements, strengthen documentation, and ensure quality throughout the service lifecycle.
• Provide quality assurance for scheduling, coordination, lifecycle planning, and management activities, ensuring accuracy, completeness, and alignment with program requirements.
• Contribute to risk management, readiness assessments, and strategic reviews to support informed decision making and high‑quality service delivery.

Skills

Quality assurance

Performance analysis

Cross-team collaboration

Documentation

Education

Bachelor’s degree in IT or related field

10+ years IT experience in lieu of degree

Job description

General Dynamics - IT is seeking a Quality Assurance Manager to lead QA activities across engineering, operations, and tech refresh services in a large enterprise. You will develop metrics, monitor KPIs, and ensure processes meet governance, risk, and quality standards while supporting program reviews and audits.

The role requires strong collaboration across diverse teams and a TS/SCI clearance with Polygraph.