Quality Assurance Manager, Hardlines

Quince; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading company in the technology sector is seeking a Quality Assurance Manager to ensure product quality and compliance. The ideal candidate will have extensive experience in QA methodologies and a strong background in the furniture or home goods industries. This role involves collaboration across departments, managing testing activities, and establishing quality metrics to drive improvements. Join a team committed to high-quality products and responsible manufacturing practices.

Qualifications

• 8+ years of proven experience in quality assurance/control.
• Strong knowledge of QA methodologies, tools, and best practices.

Responsibilities

• Work closely with Merchandising, Product Development, and Sourcing.
• Oversee all testing activities, including managing third-party labs.
• Establish quality metrics throughout the supply chain.

Skills

QA methodologies

Communication

Collaboration

Technical writing

Education

Bachelor's degree in science, engineering, or relevant field

Tools

Automated testing tools

Job description

Join to apply for the Quality Assurance Manager, Hardlines role at Quince

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don't chase trends, and we don't sell everything. We're expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.

Environmentally and Socially conscious. We're committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS

Quince is a retail and technology company co-founded by a team with extensive experience in retail, technology, and building early-stage companies. You'll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike, etc.

Quince's promise to our consumer is to provide High Quality Products, Radically Priced, and Responsibly Made.

Our innovative M2C supply chain model reduces environmental impact by minimizing unsold/unused products and ensures longevity of our products. We select manufacturing partners adhering to high standards in labor and environmental practices.

Key Responsibilities:

1. Quality Excellence
2. Work closely with Merchandising, Product Development, and Sourcing as a technical partner to ensure product specifications and standards are developed robustly, provide technical feasibility assessments early in development, and ensure manufacturing readiness.
3. Provide a framework for best practices and processes through quality manuals, testing protocols, inspection procedures, and assessment tools.
4. Develop and maintain Quince's testing library to ensure rigorous testing standards, including industry-high standards and Quince-specific procedures.
5. Partner with CX and Merchandising to review customer feedback and product performance, proactively identifying opportunities for improvement.
6. Oversee all testing activities, including managing third-party labs, ensuring timely sample submissions, and reviewing test reports for data analysis.
7. Manage global governance procedures for tracking product quality, supplier performance, and compliance, working closely with engineering and QC teams.
8. Establish quality metrics throughout the supply chain, evaluating and validating to meet all requirements.
9. Establish, measure, and validate quality KPIs, consolidating data to drive quality improvements and reduce defects and returns.

Qualifications:

• Bachelor's degree in science, engineering, or relevant field.
• 8+ years of proven experience in quality assurance/control, preferably in furniture or home goods industries.
• Strong knowledge of QA methodologies, tools, and best practices.
• Experience with automated testing tools and frameworks.
• Knowledge of consumer product safety regulations (EU/REACH, California Prop 65, etc.) is a plus.
• Strong technical writing and documentation skills.
• Excellent communication and collaboration skills across departments.
• Ability to build effective relationships internally and with external partners.

Compensation is determined based on market indicators, background, skills, and experience. Bonus eligibility varies by role and contribution to strategic goals.

Pay Range

$90,000—$120,000 USD

Quince is committed to equal employment opportunities and prohibits discrimination and harassment of any kind.

Security Advisory: Beware of Frauds

We emphasize legitimate recruitment practices. Communications are via official channels. Personal data will not be solicited during the application process. Interviews are conducted via phone, in person, or through approved platforms like Google Meets or Zoom. Offers are merit-based, communicated verbally, and followed up in writing. Personal information requests during hiring will be made securely.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Quality Assurance

Industries

• Technology, Information and Internet