Quality Assurance Manager - Contingent upon award

PGLS; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a Quality Assurance Manager to oversee language services quality for a key government office. This pivotal role involves implementing quality standards, conducting performance audits, and ensuring compliance with federal requirements. The ideal candidate will have extensive experience in quality assurance and language services, particularly in legal contexts. Join a dedicated team that values innovation and quality, and help enhance the effectiveness of critical language services across the nation. This is a fantastic opportunity to make a significant impact in a forward-thinking organization.

Qualifications

• 5+ years in quality assurance or language services management.
• Experience in legal or government settings preferred.

Responsibilities

• Ensure compliance with DOJ EOIR standards for interpreter services.
• Conduct audits and drive initiatives for quality enhancement.
• Lead training programs for interpreters and staff.

Skills

Quality Assurance

Language Services Management

Compliance Auditing

Training and Development

Cultural Sensitivity

Education

Bachelor's degree in Linguistics

Master's degree in related field

Job description

Quality Assurance Manager - Contingent upon award

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Position Overview

PGLS is a leading provider of Translation, Interpretation, and Language Training solutions in over 200 languages and regional varieties. Headquartered in the Washington D.C. area with team members spanning five continents, PGLS is a minority-owned company dedicated to providing innovative and scalable solutions that support the global missions of its partners.

Job Summary

We are seeking an experienced Quality Assurance Manager to oversee language services quality for the Executive Office for Immigration Review (EOIR) under the Department of Justice (DOJ). This role involves implementing quality standards, conducting performance audits, and ensuring compliance with federal requirements for interpretation and translation.

Key Responsibilities

1. Ensure interpreter services comply with DOJ EOIR standards for accuracy and cultural sensitivity.
2. Conduct regular audits and evaluations, addressing any quality issues with corrective actions.
3. Drive initiatives to enhance quality, efficiency, and client satisfaction.
4. Lead training programs to ensure interpreters and staff meet EOIR standards.
5. Document QA activities and provide quality reports to teams and stakeholders.
6. Serve as the main point of contact for quality-related client inquiries and feedback.

Qualifications

• Bachelor's degree in Linguistics, Language Services, Criminal Justice, or a related field; master's degree preferred.
• At least 5 years of experience in quality assurance, language services, or interpretation/translation management, preferably in a legal or government setting.
• Familiarity with EOIR, DOJ, or other federal quality standards for language services.

Requirements

• US citizenship or permanent residency.

Location

Nationwide

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Quality Assurance
• Industries: Translation and Localization