Quality Assurance Manager - Softline

Quince; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading company in the retail and technology sector is seeking a Quality Assurance Manager to ensure product quality and compliance. This role involves collaboration with various departments to develop product specifications and maintain testing protocols. The ideal candidate will have a strong background in quality assurance, excellent communication skills, and experience in textiles. Join a team committed to sustainable practices and high-quality standards.

Qualifications

• 5+ years of proven experience in quality assurance/control, preferably in textiles.
• Strong knowledge of QA methodologies, tools, and best practices.

Responsibilities

• Ensure quality excellence by working closely with Merchandising and Product Development.
• Develop and maintain a quality manual, testing protocols, and inspection procedures.
• Oversee testing activities and manage third-party labs.

Skills

Communication

Technical Writing

QA Methodologies

Interpersonal Skills

Education

Bachelor's degree in science, engineering, or relevant field

Tools

Automated Testing Tools

Job description

Join to apply for the Quality Assurance Manager - Softline role at Quince

Our Story

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

Our Values

• Customer First. Customer satisfaction is our highest priority.
• High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.
• Essential design. We don't chase trends, and we don't sell everything. We're expert curators that find the very best and bring it to you at the lowest prices.
• Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.
• Environmentally and Socially conscious. We're committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

Our Team and Success

Quince is a retail and technology company co-founded by a team with extensive experience in retail, technology, and building early-stage companies. You'll work with top talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike, etc.

Position Overview

Quince's promise to our consumers is to provide high-quality products, radically priced and responsibly made. Our innovative M2C supply chain model reduces environmental impact by minimizing unsold inventory and ensures products last for years. We select manufacturing partners adhering to the highest standards regarding labor and environmental issues.

Key Responsibilities

1. Ensure quality excellence by working closely with Merchandising, Product Development, and Sourcing as a technical partner to develop product specifications and standards, assess technical feasibility early, and ensure manufacturing readiness.
2. Develop and maintain a quality manual, testing protocols, inspection procedures, and assessment tools.
3. Maintain Quince's testing library to ensure rigorous testing aligned with industry standards and Quince's exclusive procedures.
4. Review customer feedback and product performance with CX and Merchandising to identify improvement opportunities.
5. Oversee testing activities, manage third-party labs, ensure timely sample submissions, and review test reports for data analysis.
6. Manage global governance procedures for tracking product quality, supplier performance, and compliance, collaborating with engineering and QC teams.
7. Establish quality metrics throughout the supply chain, evaluating and validating to meet all requirements.
8. Establish, measure, and validate quality KPIs, consolidating data to drive quality improvements and reduce defects and returns.

Qualifications

• Bachelor's degree in science, engineering, or relevant field.
• 5+ years of proven experience in quality assurance/control, preferably in textiles.
• Strong knowledge of QA methodologies, tools, and best practices.
• Experience with automated testing tools and frameworks.
• Knowledge of consumer product safety regulations (EU/REACH, California Prop 65, etc.) is a plus.
• Strong technical writing and documentation skills.
• Excellent communication and interpersonal skills for cross-departmental collaboration.
• Ability to build effective relationships internally and with external partners.

Additional Information

Compensation is based on market indicators, role, background, skills, and experience. Bonus eligibility depends on role impact and contribution.

Pay Range: $90,000—$120,000 USD

Quince is an equal opportunity employer, prohibiting discrimination and harassment of any kind.

Security Advisory: Beware of Frauds

We emphasize legitimate recruitment practices. Communications are via official channels, and personal data is solicited only securely. Interviews are conducted via approved platforms like Google Meets or Zoom.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Quality Assurance
• Industries: Technology, Information, and Internet

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