Quality Assurance & Compliance Specialist (Workforce Programs)

Career Team; Lufkin (TX); On-site; USD 38,000 - 40,000; Full time

Benefits offered by this job

Healthcare

Dental

Personal/vacation time

Job summary

Career Team is seeking a Quality Assurance Specialist to conduct case file reviews, monitor data integrity, and ensure program compliance with contract requirements. You will identify deficiencies, support corrective action, and contribute to a culture of continuous improvement under the supervision of the Quality Assurance Manager.

This 100% onsite role in Deep East Texas requires a Bachelor's degree and 2+ years of QA or related experience, with strong Excel skills and attention to detail.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in quality assurance, monitoring, compliance, or case management.
• Knowledge of WIOA, TANF, and/or SNAP eligibility and documentation requirements.
• Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills.
• Computer literate with MS Excel and the ability to learn specialized databases and software systems.
• Ability to work across all levels of management and staff in a dynamic team environment.
• Excellent interpersonal and communication skills (oral and written).
• Exceptional time management skills to meet deadlines and complete a high volume of work with speed and accuracy.
• A demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentiality.
• A Valid Driver's License.

Responsibilities

• Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with federal WIOA/TANF, state, local, and corporate policies.
• Monitor data entered into Work In Texas and other participant information systems for accuracy and timeliness.
• Identify deficiencies and trends, document findings, and recommend corrective action.
• Provide internal monitoring, second reviews, and oversight of program activities and requirements.
• Support staff in resolving file and data issues to ensure no disallowed costs on eligibility.
• Work with staff to ensure correct documents and case notes are entered into the system for all services provided to customers.
• Prepare and present quality assurance reports and dashboards to project leadership.
• Assist with preparation for and response to program monitoring and audits.
• Support the development and continuous improvement of policies, procedures, and quality management practices.
• Partner with the Quality Assurance Manager to address recurring issues through targeted staff training.
• Support the invoicing and expenditure compliance relationship between the funder and the corporate fiscal team, including timely invoice corrections.
• Process participant exits from the database to hard file in coordination with the leadership team.
• Serve as a subject matter expert in program compliance and policy.
• Maintain up-to-date knowledge of standard operating procedures and contract updates.
• Maintain a high level of accuracy and confidentiality in handling participant information.
• Approach each day and task with a "ZAG" mindset.
• Other duties and projects as needed.

Skills

Quality assurance

Data accuracy

MS Excel

Analytical thinking

Communication skills

Driver's License

Education

Bachelor's degree

Tools

Google Sheets

Job description

Career Team is seeking a Quality Assurance Specialist to conduct case file reviews, monitor data integrity, and ensure program compliance with contract requirements. You will identify deficiencies, support corrective action, and contribute to a culture of continuous improvement under the supervision of the Quality Assurance Manager.

This 100% onsite role in Deep East Texas requires a Bachelor's degree and 2+ years of QA or related experience, with strong Excel skills and attention to detail.