Quality Assurance Manager

Kaizen Lab Inc.; North Myrtle Beach (SC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Weekly Pay

Medical insurance

Vision, Dental, Disability, Life, and

Paid Vacation

Bereavement leave

401K / 401K Matching

Job summary

Kaizen Lab Inc. is seeking an experienced Quality Assurance Manager to join the Myrtle Beach Seaside Resorts team. The ideal candidate will oversee guest-related QA processes and coordinate with departments to ensure high service standards.

Responsibilities include following up on guest comments, resolving in-house complaints, and performing property walk-throughs to audit quality. Strong software proficiency and excellent communication are required, with weekend availability.

Qualifications

• Proficiency in Maestro, Nuv XMS & Works Hub (or similar systems).
• Proficiency with computer software, such as Excel.
• Great verbal and communication skills.
• Effective conflict resolution capabilities.
• Enthusiasm for providing exceptional guest experiences.
• Self-motivated with a strong sense of urgency.
• Weekend availability.

Responsibilities

• Following up with guest comments and guest-related issues.
• Following up on in-house guest complaints and requirements, verifying folios, and posting codes.
• Unit and property walk-throughs for quality assurance.
• Ensuring timely submission of Reports by departments.
• Special Projects.
• Other similar responsibilities assigned as necessary.

Skills

Maestro

Nuv XMS

Works Hub

Excel

Verbal communication

Conflict resolution

Guest experience

Urgency

Tools

Maestro

Nuv XMS

Works Hub

Job description

Quality Assurance Manager

We are looking for an experienced quality assurancerepresentative to join the Myrtle Beach Seaside Resorts team. The idealcandidate will have knowledge of various software systems as well asadministrative and customer service skills.

Responsibilities -

• Following up with Guest comments andguest-related issues
• Following up on in-house guest complaintsand requirements, verifying folios, and posting codes
• Unit and property walk-throughs forquality assurance
• Ensuring timely submission ofReports by departments
• Special Projects
• Other similar responsibilitiesassigned as necessary

Qualifications-

• Proficiencyin Maestro, Nuv XMS & Works Hub (or similar systems)
• Proficiencywith computer software, such as Excel
• Greatverbal and communication skills
• Effectiveconflict resolution capabilities
• Enthusiasmfor providing exceptional guest experiences
• Self-motivatedwith a strong sense of urgency
• Weekendavailability

Qualifying team membersmay enjoy the following benefits -

• WeeklyPay
• Medicalinsurance
• Vision,Dental, Disability, Life, and Accident insurance
• PaidVacation
• Bereavementleave
• 401K / 401K Matching

MyrtleBeach Seaside Resorts believes that our employees are the strength, vendors arethe standard, homeowners are the prospect, and customers are the focus. We arecommitted to maintaining a safe and secure, working environment, which promotescommunication, participation, and involvement. Empowered and proactive staffcreate memorable experiences for our guests that exceed expectations.