Quality Assurance Manager

SEASIDE INN RENTALS, LLC; Futch Beach (SC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Vision Insurance

Dental Insurance

Disability Insurance

Life Insurance

Accident Insurance

Paid Vacation

Bereavement Leave

401K / 401K Matching

Job summary

SEASIDE INN RENTALS, LLC in Myrtle Beach is seeking a seasoned Quality Assurance Manager to safeguard service quality and guest satisfaction. You will oversee guest feedback, QA walks, and cross-department reporting, driving continuous improvements across the properties.

The ideal candidate will have strong communication skills, be self-motivated with urgency, and proficient in hospitality software such as Maestro, Nuv XMS, and Works Hub, with a solid Excel background.

Qualifications

• Proficiency with Maestro, Nuv XMS & Works Hub (or similar systems).
• Proficiency with computer software, such as Excel.
• Great verbal and communication skills.
• Effective conflict resolution capabilities.
• Enthusiasm for providing exceptional guest experiences.
• Self-motivated with a strong sense of urgency.
• Weekend availability.

Responsibilities

• Following up with guest comments and guest-related issues.
• Following up on in-house guest complaints and requirements, verifying folios, and posting codes.
• Unit and property walk-throughs for quality assurance.
• Ensuring timely submission of reports by departments.
• Special projects.
• Other similar responsibilities assigned as necessary.

Skills

Verbal communication

Conflict resolution

Guest experience focus

Self-motivated with urgency

Weekend availability

Tools

Maestro

Nuv XMS

Works Hub

Excel

Job description

Quality Assurance Manager

We are looking for an experienced quality assurancerepresentative to join the Myrtle Beach Seaside Resorts team. The idealcandidate will have knowledge of various software systems as well asadministrative and customer service skills.

Responsibilities -

• Following up with Guest comments andguest-related issues
• Following up on in-house guest complaintsand requirements, verifying folios, and posting codes
• Unit and property walk-throughs forquality assurance
• Ensuring timely submission ofReports by departments
• Special Projects
• Other similar responsibilitiesassigned as necessary

Qualifications-

• Proficiencyin Maestro, Nuv XMS & Works Hub (or similar systems)
• Proficiencywith computer software, such as Excel
• Greatverbal and communication skills
• Effectiveconflict resolution capabilities
• Enthusiasmfor providing exceptional guest experiences
• Self-motivatedwith a strong sense of urgency
• Weekendavailability

Qualifying team membersmay enjoy the following benefits -

• WeeklyPay
• Medicalinsurance
• Vision,Dental, Disability, Life, and Accident insurance
• PaidVacation
• Bereavementleave
• 401K / 401K Matching

MyrtleBeach Seaside Resorts believes that our employees are the strength, vendors arethe standard, homeowners are the prospect, and customers are the focus. We arecommitted to maintaining a safe and secure, working environment, which promotescommunication, participation, and involvement. Empowered and proactive staffcreate memorable experiences for our guests that exceed expectations.