Quality Assurance & Guest Experience Manager

SEASIDE INN RENTALS, LLC; Futch Beach (SC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Vision Insurance

Dental Insurance

Disability Insurance

Life Insurance

Accident Insurance

Paid Vacation

Bereavement Leave

401K / 401K Matching

Job summary

SEASIDE INN RENTALS, LLC in Myrtle Beach is seeking a seasoned Quality Assurance Manager to safeguard service quality and guest satisfaction. You will oversee guest feedback, QA walks, and cross-department reporting, driving continuous improvements across the properties.

The ideal candidate will have strong communication skills, be self-motivated with urgency, and proficient in hospitality software such as Maestro, Nuv XMS, and Works Hub, with a solid Excel background.

Qualifications

• Proficiency with Maestro, Nuv XMS & Works Hub (or similar systems).
• Proficiency with computer software, such as Excel.
• Great verbal and communication skills.
• Effective conflict resolution capabilities.
• Enthusiasm for providing exceptional guest experiences.
• Self-motivated with a strong sense of urgency.
• Weekend availability.

Responsibilities

• Following up with guest comments and guest-related issues.
• Following up on in-house guest complaints and requirements, verifying folios, and posting codes.
• Unit and property walk-throughs for quality assurance.
• Ensuring timely submission of reports by departments.
• Special projects.
• Other similar responsibilities assigned as necessary.

Skills

Verbal communication

Conflict resolution

Guest experience focus

Self-motivated with urgency

Weekend availability

Tools

Maestro

Nuv XMS

Works Hub

Excel

Job description

SEASIDE INN RENTALS, LLC in Myrtle Beach is seeking a seasoned Quality Assurance Manager to safeguard service quality and guest satisfaction. You will oversee guest feedback, QA walks, and cross-department reporting, driving continuous improvements across the properties.

The ideal candidate will have strong communication skills, be self-motivated with urgency, and proficient in hospitality software such as Maestro, Nuv XMS, and Works Hub, with a solid Excel background.