Quality Assurance Manager

White Castle; Kentucky; On-site; USD 94,000 - 115,000; Full time

Benefits offered by this job

Sick pay

Employee Assistance Program

Tuition Reimbursement

Dental & Vision

Life & AD&D

Paid Holidays

Paid Breaks

Incentives/Bonus

Shift Premium

Paid Vacation

Medical Insurance

Weekly Paychecks

401K & Profit Sharing

Promote from Within

Job summary

White Castle is seeking a Quality Assurance Manager to oversee QA and sanitation departments, ensuring raw materials, in-process and finished products meet FDA and company standards. You will train staff, manage inspections, and drive continuous improvement in food safety and quality programs.

The role emphasizes leadership, adherence to HACCP/SOP/GMP, and collaboration across teams to deliver consistent, safe products. Evening/weekend availability may be required.

Qualifications

• Bachelor’s degree in food science, Biology, Microbiology or related field; general knowledge of SPC, bacterial control, and sanitation methods.
• 5–7 years’ experience in production methods and root cause analysis preferred.
• Strong knowledge of SQF, FDA regulations and directives, HACCP, SOPs, and GMPs.
• Must be a self-starter with ability to shift priorities and meet operational requirements.
• Knowledge of equipment in the quality lab; ability to operate an Electronic Scale, Temperature Probe, High Pressure Washer, Temperature Recorders, and Bioluminescence.
• Proficient in Microsoft Word, PowerPoint, Excel.
• Strong communication, teamwork, and leadership skills; ability to follow detailed instructions.
• Ability to manage multiple tasks with little supervision.

Responsibilities

• Lead, supervise, train, and guide quality and sanitation departments.
• Oversee performance management for QA team members.
• Develop and supervise policies on food safety and quality (GMP, HACCP, SSOP, SQF; lead the HACCP team).
• Conduct pre-operational and operational facility inspections and provide solutions.
• Train QA staff to perform material and finished product inspections and analyses.
• Maintain inventory of QA, sanitation, safety, and production supplies.
• File and manage inspection reports; purchase quality, GMP, and pest-control supplies.
• Adhere to incident reporting and plant safety policies.
• Communicate with customers and internal teams professionally; address needs.

Skills

Statistical process control

HACCP knowledge

SOPs & GMPs

Quality leadership

MS Office (Word/PowerPoint/Excel)

Education

Bachelor’s degree in food science / biology / microbiology

Tools

Electronic Scale

Electronic Temperature Probe

High Pressure Washer

Temperature Recorders

Bioluminescence

Job description

When what you Crave is a job that combines creative, challenging and ever-changing work with an experienced, inclusive team committed to create memorable moments every day, only White Castle hits the spot!

We’re America’s first fast-food hamburger chain with more than a century of service to a nation of Cravers. But we’re not satisfied with an impressive past. We’ve got our eye on an even tastier future, and we want you to be part of it!

The Quality Assurance Manager monitors the condition of raw materials before and during production and finished products after they are manufactured to ensure they meet White Castle System, Inc., and FDA specifications. This position will be responsible for maintaining and improving the quality control program to ensure that finished products meet specifications. Incumbent will give guidance, direction, and training to all Team Members regarding Quality, Food Safety, HACCP, Food Defense, SQF, and GMP requirements. Incumbent will serve as the Lead SQF Practitioner. The result expected from this position is the production of consistent finished products that meet or exceed quality standards and are safe for human consumption.

What we are looking for

• Bachelor’s degree in food science, Biology, Microbiology or related field with general knowledge of statistical process control, bacterial control, and sanitation methods is required;
• At least five to seven years’ experience in production methods and root cause analysis preferred; and
• Strong knowledge of SQF, and FDA Regulations and Directives, HACCP, SOP’s, and GMP’s;
• Must be a self-starter and able to shift priorities and anticipate operational requirements;
• Possess functional knowledge of how all equipment in the quality lab is designed to operate; includes Electronic Scale, Electronic Temperature Probe, High Pressure Washer, Temperature Recorders and Bioluminescence;
• Proficient computer experience with knowledge of Microsoft Word, PowerPoint, and Excel;
• Strong employee relations, verbal communication, and teamwork skills, including the ability to give and receive direction and to follow detailed instructions;
• Ability to stay focused and accomplish multiple tasks independently with little supervision and within established timeframes;
• Effective communication skills to relay the company’s agenda on quality, food safety, and team member morale;
• Must have excellent leadership and decision-making skills; and
• Ability to successfully complete on-the-job training.

What you will do

• Selection, supervision, training, and guidance of quality and sanitation departments;
• Oversee performance management for team members of the quality and sanitation departments;
• Coordination, development, and supervision of policies and procedures relating to food safety and quality including: GMP’s, HACCP, SSOP’s, and SQF.Lead the HACCP team;
• Perform pre-operational and operational facility inspections to identify problems and offer practical solutions to those problems;
• Perform raw material and finished product inspections and analyses, and train Quality team members to perform these functions;
• Maintain and procure inventory of quality, sanitation, safety, and production supplies;
• Responsible for all inspection reports and proper filing;
• Responsible for purchasing quality, production, sanitation, GMP materials, safety, and pest control supplies;
• Comply with incident reporting policies and procedures;
• Adhere to Plant’s security and safety policies and procedures;
• Communicate effectively with customers and all levels of the organization in a professional manner, display a positive demeanor and be responsive to the teams’ needs; and
• Must be flexible to work hours to meet the needs of the plant, including evenings, weekends, and holidays.

PHYSICAL REQUIREMENTS

• Ability to work in an environment with occasional exposure to noise, heat, cold, fumes, smoke, cleaners, and other elements;
• Wearing safety gear including safety glasses and other various types of safety gear supplied by the company;
• Frequent periods of standing, sitting, and walking;
• Frequent pushing, pulling, and lifting 75 lbs.(unassisted/assisted); and
• Ability to listen, comprehend, and professionally respond to co-worker inquiries, comments, and concerns.

Starting Salary: $104,123.76

Can you say #dreamjob!?! If you are awesome and want to work for a company that will think so too,

Benefits while working at White Castle:

• Sick pay
• Employee Assistance Program
• Tuition Reimbursement
• Dental & Vision
• Life & AD&D
• Paid Holiday
• Paid Breaks
• Incentive programs/bonus
• Shift premium
• Paid vacation
• Medical, dental & life insurance
• Weekly paychecks
• 401K & profit sharing plans
• Promote from within practice
• And more!!

White Castle is an Equal Opportunity Employer