Quality Assurance Manager

Paycom - ATS; Benton (ME); On-site; USD 71,000 - 77,000; Full time

Benefits offered by this job

Earned Benefit Time

12 paid holidays per year

Life insurance

Short-Term Disability

Medical & Dental Insurance

401K match

EAP

Job summary

Assistance Plus seeks a detail-oriented Quality Assurance Manager to oversee the records program. You will lead the QA team, ensure accuracy and accessibility of patient records, and support billing integrity and audit readiness.

You’ll collaborate with leadership, Compliance, and IT to implement compliant documentation practices and protect sensitive information across Behavioral Health, IDD, and Home Care services.

Qualifications

• Bachelor's Degree required; Master’s Degree preferred.
• Excellent verbal, written, interpersonal, communication, and presentation skills.
• Must be 18 years of age or older.
• Advanced skill level with Microsoft Office Word and Excel.
• Minimum of five years of experience/knowledge of regulatory compliance is required.

Responsibilities

• Oversee organization, maintenance, integrity, and accessibility of agency records across all programs.
• Supervise records staff and coordinate retention and storage processes.
• Support documentation standards across Behavioral Health, IDD, Home Care and related programs.
• Monitor changes in regulatory and payer requirements and translate into practical processes and forms.

Skills

Verbal communication

Written communication

Interpersonal skills

Presentation skills

Attention to detail

Education

Bachelor's Degree

Master's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Job Details

Job Location: 11 East Street - Benton, ME 04901, Position Type: Full Time, Salary Range: $70,720.00 - $76,960.00 Salary, Assistance Plus is seeking a detail-oriented individual to join their Quality Assurance Team as a Quality Assurance Manager. This is a full time position, located in the Benton office.

The Quality Assurance Manager is responsible for overseeing the organization, maintenance, integrity, and accessibility of agency records across all programs. This role ensures that patient records are managed in accordance with applicable state (e.g., MaineCare) and federal requirements, as well as internal policies and best practices.

The Manager provides day-to-day oversight of records management operations, including supervision of records staff, coordination of record retention and storage processes, and support for documentation standards across services such as Behavioral Health, IDD, Home Care and related programs. The position plays a key role in promoting accurate, timely, and complete documentation to support service delivery, billing integrity, and audit readiness. This role also monitors changes in regulatory and payer requirements, helping to translate updates into practical processes, forms, and documentation expectations for staff. The Quality Assurance Manager collaborates closely with leadership, the Compliance Officer, and Information Technology teams to ensure consistent documentation practices, secure handling of sensitive information, and alignment with organizational goals.

Qualifications: Position Requirements

• Proof of vehicle insurance at $50K/$100K and a valid Maine driver's license are required
• Bachelor's Degree required; Master's Degree preferred.
• Excellent verbal, written, interpersonal, communication, and presentation skills
• Must be 18 years of age or older
• Advanced skill level with Microsoft Office Word and Excel
• Minimum of five years of experience/knowledge of regulatory compliance is required.
• Ability to maintain confidentiality
• High level of attention to detail

Benefits

• Generous Earned Benefit Time
• Working in a team-oriented environment
• 12 paid holidays per year
• Agency-paid life insurance in the amount of your annual salary with a max of $50K
• Agency-paid Short-Term Disability
• Medical, dental, and voluntary insurances
• 401K Retirement Plan (up to a 4% match)
• Employee Assistance Program (EAP)

Assistance Plus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.