Quality Assurance Manager

National Power; Atlanta (GA); Remote; USD 70,000 - 100,000; Full time

Job summary

National Power is seeking a Quality Assurance Manager to oversee vendor services for HVAC systems, generators, and electrical systems. The ideal candidate will have extensive experience in quality assurance and vendor management, ensuring compliance with industry standards. This role requires strong analytical skills and the ability to work collaboratively with cross-functional teams.

Benefits

Paid vacation, holidays, sick leave

Company-paid insurance and retirement plans

HSA and FSA options

Qualifications

• Proven experience as a Quality Assurance Specialist or similar role.
• At least 5 years of hands-on experience with commercial HVAC, generator, and electrical systems.
• Ability to read electrical schematics and mechanical drawings.

Responsibilities

• Oversee quality of services rendered by vendors for HVAC and electrical systems.
• Develop and maintain service quality control systems.
• Conduct regular service quality audits for compliance.

Skills

Quality Assurance Methodologies

Customer Service

Critical Thinking

Education

Bachelor's degree in quality, business, engineering, or a related field

Tools

Microsoft Office

Job description

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Summary

National Power, LLC is seeking a Quality Assurance Manager to join our growing team! Under the general direction of and reporting to the Director of Broadband Service, the Quality Assurance Manager is primarily responsible for overseeing the quality of services rendered by our vendors for HVAC systems, generators, electrical, fire suppression, and telemetry/monitoring systems.

The ideal candidate will have extensive hands-on experience with HVAC systems, electrical infrastructure, and power generation equipment, combined with a keen eye for detail and a solid understanding of service evaluation, audits, and vendor management.

Essential Duties and Responsibilities

1. Develop and maintain service quality control systems, focusing on HVAC, generators, electrical, fire suppression, and telemetry/monitoring systems.
2. Regularly evaluate vendor services to ensure they meet industry standards and company expectations.
3. Collaborate with cross-functional teams and vendors to understand service expectations and standards.
4. Perform technical inspections of commercial HVAC systems, including chillers, cooling towers, and air handling units.
5. Evaluate AC/DC electrical systems, power distribution units (PDUs), and switchgear maintenance.
6. Assess HVAC preventive maintenance programs and repair quality standards.
7. Inspect services rendered, ensuring they meet requirements for quality and timeliness.
8. Maintain accurate documentation and perform statistical analysis of service quality.
9. Conduct regular service quality audits for compliance.
10. Track, communicate, and resolve service quality issues.
11. Assist with demand-related calls as needed.
12. Implement training programs for internal teams on quality control activities.
13. Participate in vendor selection by evaluating potential vendors’ ability to meet quality standards.
14. Monitor risk management activities related to service provision.

Education & Experience

• Bachelor's degree in quality, business, engineering, or a related field (preferred).
• Proven experience as a Quality Assurance Specialist or similar role, preferably in HVAC or facilities systems.
• At least 5 years of hands-on experience with commercial HVAC, generator, and electrical systems.
• Ability to read electrical schematics, mechanical drawings, and manuals.
• Proficient with Microsoft Office applications.
• Overnight travel may be required.

Skills and Other Qualifications

• Valid Driver’s License and clean MVR.
• Strong customer service and positive attitude.
• Knowledge of quality assurance methodologies and tools.
• Certifications in HVAC, electrical, or related fields are advantageous.

Competencies

• Judgment and Decision-Making
• Effective Communication
• Quality Control Analysis
• Critical Thinking

Work Conditions

• Work may occur in various weather conditions.
• Work near moving mechanical parts.

Physical Demands

• Manual dexterity, climbing, and working in restricted spaces.
• Visual acuity, including color vision.
• Sitting and driving for extended periods.

Compensation & Benefits

• Competitive pay based on experience and certifications.
• Paid vacation, holidays, sick leave.
• Company-paid insurance and retirement plans.
• HSA and FSA options.

Additional Info

• Background checks and drug screening required.
• Remote position with work from home.

Equal Opportunity Employer

National Power, LLC is an Equal Opportunity Employer and VEVRAA federal contractor, providing equal opportunity regardless of protected statuses.