Quality Assurance Manager

ClearStar, Inc.; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading company in the human capital management industry is seeking a Quality Assurance (QA) Manager to elevate quality initiatives. This role involves leading QA strategies, analyzing quality trends, and fostering a culture of continuous improvement. Join a remote-first team that values trust and collaboration while making a measurable impact on client satisfaction.

Benefits

Paid Healthcare

Life Insurance Premiums

Low-Cost Dental and Vision Insurance

401(k) Matching

Unlimited Time Off

Company Paid Holidays

Paid Time Off for Volunteer Activities

Qualifications

• Proven track record in leading cross-functional projects.
• Strong analytical and data interpretation skills.

Responsibilities

• Lead the design and execution of quality assurance strategies.
• Monitor and report on quality trends to improve service delivery.
• Collaborate with teams to implement solutions and drive performance.

Skills

Analytical Skills

Communication

Leadership

Process Improvement

Tools

QA Tools

Job description

ClearStar offers employers valuable employment intelligence to better support their recruiting and decision-making by increasing the quality, reliability, and visibility of information through background and medical screening. A seven-time Inc. 5000 honoree and founding member of the Professional Background Screening Association (PBSA, formerly NAPBS), ClearStar has provided innovative technology solutions to businesses in the human capital management industry from its corporate offices in Alpharetta, Georgia, since 1995. Since 2020, ClearStar has been a portfolio company of Hanover Investor Management, a London-based private equity firm. By joining ClearStar, you will have the unique opportunity to learn from industry leaders while making an impact on the lives of others.No matter where you are located, you're a valued member of the team. In our remote-first culture, we value trust, flexibility, outcomes and results. You will have access to digital tools and resources that keep everyone connected and collaboration at the forefront. We believe that success comes from empowered individuals working together, and we're committed to ensuring you feel supported, engaged, and set up for success - wherever you are.

At ClearStar, we are passionate about delivering exceptional service and ensuring our operations exceed industry standards. As we continue to grow, we're looking for a Quality Assurance (QA) Manager who will be instrumental in shaping and elevating our quality initiatives. Your expertise will help us maintain our commitment to accuracy, compliance, and client satisfaction. If you're driven by process improvement and want to make a measurable impact, this is your chance to lead the charge!

What You'll Do:

• Lead the design and execution of quality assurance strategies across teams.
• Monitor, analyze, and report on quality trends to improve service delivery.
• Collaborate with cross-functional teams to identify gaps, implement solutions, and drive performance.
• Foster a culture of continuous improvement through coaching, transparency, and accountability.
• Reduce errors and escalations while enhancing audit readiness and compliance.
• Influence operations with data-driven insights to ensure alignment and consistency across processes.

What You'll Need:

• Deep knowledge of QA tools, frameworks, and performance measurement.
• A proven track record in leading cross-functional projects and managing change.
• Strong analytical and data interpretation skills.
• Exceptional communication and coaching abilities to inspire and influence teams.
• A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day task.

Who You Are:

You are a strategic thinker with an eye for detail and a passion for quality. You thrive in complex environments and excel at turning data into action. You're a natural leader who knows how to balance high standards with empathy, guiding teams toward consistent excellence. If you're ready to drive meaningful improvements and help shape the future of QA at ClearStar, we would love to meet you!

Exciting and meaningful learning and development opportunities await at ClearStar! Join us on a journey of discovery and empowerment - where every opportunity is a steppingstone to success and growth. This position is also eligible for excellent benefits that include paid healthcare and life insurance premiums, low-cost dental and vision insurance, company-paid basic life insurance and a company-paid Short-Term Disability policy, employee assistance program, 401(k) matching up to 4%, unlimited time off, 9 company paid holidays, and 2 additional days of paid time off for volunteer activities.

The position is eligible for theSearching for StarsEmployee Referral Program.