Quality Assurance Manager

National Power; Orlando (FL); Remote; USD 75,000 - 95,000; Full time

Job summary

National Power, LLC is seeking a Quality Assurance Manager to oversee vendor services for HVAC systems and ensure quality standards. The role requires extensive experience in HVAC and electrical systems, strong communication skills, and a bachelor's degree in a related field. The ideal candidate will be responsible for developing quality control systems, conducting audits, and collaborating with cross-functional teams to maintain service excellence.

Benefits

Competitive pay

Paid vacation

Holidays

Sick leave

Insurance

401(k)

HSA

FSA

Qualifications

• 5 years of hands-on experience with commercial HVAC, generator, and electrical systems.
• Ability to read electrical schematics and mechanical drawings.
• Certifications in HVAC, electrical, or related fields are a plus.

Responsibilities

• Oversee the quality of services rendered by vendors for HVAC systems.
• Conduct regular service quality audits for compliance.
• Implement training programs on quality control activities.

Skills

Quality Control Analysis

Effective communication skills

Critical Thinking

Customer service skills

Education

Bachelor's degree in quality, business, engineering, or related field

Tools

Microsoft Office

Database management

Job description

Join to apply for the Quality Assurance Manager role at National Power.

Summary

National Power, LLC is seeking a Quality Assurance Manager to join our growing team! Under the general direction of and reporting to the Director of Broadband Service, the Quality Assurance Manager is primarily responsible for overseeing the quality of services rendered by our vendors for HVAC systems, generators, electrical, fire suppression, and telemetry/monitoring systems.

The ideal candidate will have extensive hands-on experience with HVAC systems, electrical infrastructure, and power generation equipment, combined with a keen eye for detail and a solid understanding of service evaluation, audits, and vendor management.

Essential Duties And Responsibilities

• Develop and maintain service quality control systems, focusing on HVAC, generators, electrical, fire suppression, and telemetry/monitoring systems.
• Evaluate vendor services regularly to ensure they meet industry standards and company expectations.
• Collaborate with cross-functional teams and vendors to understand service expectations and standards.
• Perform technical inspections of commercial HVAC systems, including chillers, cooling towers, and air handling units.
• Evaluate AC/DC electrical systems, including power distribution units (PDUs) and switchgear maintenance.
• Assess HVAC preventive maintenance programs and repair quality standards.
• Inspect services rendered, ensuring they meet requirements and are delivered on time.
• Keep accurate documentation and perform statistical analysis of service quality.
• Conduct regular service quality audits for compliance.
• Track, communicate, and resolve service quality issues.
• Assist with demand-related calls when needed.
• Implement training programs on quality control activities.
• Participate in vendor selection by evaluating their ability to meet quality standards.
• Monitor risk management activities related to service provision.

Education & Experience

• Bachelor's degree in quality, business, engineering, or related field (preferred).
• Proven experience as a Quality Assurance Specialist or similar role, preferably in HVAC or facilities systems.
• 5 years of hands-on experience with commercial HVAC, generator, and electrical systems.
• Ability to read electrical schematics, mechanical drawings, and manuals.
• Intermediate proficiency with Microsoft Office.
• Overnight travel may be required.

Skills And Other Qualifications

• Valid Driver’s License and passing MVR.
• Positive attitude and strong customer service skills.
• Knowledge of quality assurance methodologies and tools.
• Proficient in Microsoft Office and database management.
• Certifications in HVAC, electrical, or related fields are a plus.

Competencies

• Judgment and Decision Making
• Effective communication skills
• Quality Control Analysis
• Critical Thinking

Work Conditions

• Work may be in various weather conditions.
• Work near moving mechanical parts.

Physical Demands

• Dexterity, climbing ladders, working in restricted spaces, and long periods of sitting/driving.

Compensation And Benefits

• Competitive pay, paid vacation, holidays, sick leave, insurance, 401(k), HSA, FSA.

Additional Info

• Background check, drug screen, MVR required.
• Remote work from home.

Equal Opportunity Employer

National Power, LLC is an Equal Opportunity Employer and VEVRAA federal contractor.