Quality Assurance Lead — ISO 9001 & Process Improvement

KLS Kenco Logistic Services, LLC; Chattanooga (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Supplemental insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability insurance

Paid Parental Leave

401(k)

Paid Time Off

Employer Paid Holidays

Job summary

Kenco Logistics is seeking a Quality Assurance Coordinator to lead the site quality management system, develop procedures, and educate operational teams on QMS requirements. The role supports the Kenco Operating System and drives quality improvements across the site.

Knowledge of ISO 9001:2015, internal audits, and root-cause analysis is essential. Travel up to 25% and collaboration with cross-functional teams are part of the role.

Qualifications

• Bachelor’s degree in engineering, business, or related field or equivalent experience.
• 2–4 years in a quality assurance role with ISO 9001 knowledge.
• Experience leading audits and root cause investigations.
• Familiarity with Kenco Operating System quality practices.

Responsibilities

• Maintain and improve site quality policies, procedures, and work instructions.
• Administer internal audits and train auditors to ensure QMS compliance.
• Identify training needs and organize quality-related training.
• Investigate complaints and non-conformances; perform root-cause analysis.
• Collect quality data and analyze trends to drive improvements.

Skills

Quality assurance

ISO 9001

Auditing

Root cause analysis

Training

Education

Bachelor's degree or equivalent

Tools

Lead Auditor Certification

Job description

Kenco Logistics is seeking a Quality Assurance Coordinator to lead the site quality management system, develop procedures, and educate operational teams on QMS requirements. The role supports the Kenco Operating System and drives quality improvements across the site.

Knowledge of ISO 9001:2015, internal audits, and root-cause analysis is essential. Travel up to 25% and collaboration with cross-functional teams are part of the role.