Event Operations - Quality Assurance Crew Lead - Full Time

BWM Biltmore Workforce Management; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Biltmore Workforce Management is seeking an Event Operations – Quality Assurance Lead to support the safe, high-quality execution of all Event Operations across the estate. This on-site role leads operational teams, supports training, safety compliance, QA initiatives, and logistics.

You will partner with supervisors, staff, and vendors to ensure standards are followed, staff are trained, and equipment and processes meet Biltmore standards; Train the Trainer background and related certifications

Qualifications

• High school diploma or GED; related training preferred.
• 2–5 years in event operations, facilities, or related leadership roles.
• Proven leadership in operational or event environments.
• Strong understanding of event setup, logistics, and QA practices.
• Experience coaching staff and ensuring procedural compliance.
• Experience with forklifts, aerial lifts, staging, power distribution, rigging, or similar infrastructure.
• Strong communication and organizational skills; ability to follow directions.
• Valid driver’s license; ability to lift up to 50 lbs regularly.

Responsibilities

• Assist with onboarding, on-the-job training, and retraining of Event Operations staff in coordination with the QA team.
• Monitor daily operations to ensure safety standards, SOP adherence, and best practices.
• Support QA efforts by documenting deficiencies, identifying training gaps, and assisting with corrective actions.
• Oversee setup and strike of event infrastructure (staging, tents, power distribution, barriers).
• Ensure inventory, tools, vehicles, and equipment remain organized and available for use.
• Operate or support operations involving forklifts, telehandlers, MEWPs; certifications may be required.
• Coordinate with third-party vendors to ensure timely logistics of equipment.
• Review third-party installs to ensure compliance with SOPs and standards.
• Read MSDS sheets and uphold safety compliance during operations.
• Provide operational support during large-scale events and estate operations.

Skills

Leadership

Communication

Organizational skills

Training/coaching

Safety compliance

Facility/equipment knowledge

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description

The Event Operations – Quality Assurance Lead is responsible for supporting the safe, consistent, and high-quality execution of all Event Operations activities across the estate. This position serves as a working lead for operational teams while supporting departmental training, safety compliance, quality assurance initiatives, and event logistics. The Quality Assurance Lead works closely with supervisors, staff, vendors, and the Quality Assurance team to ensure operational standards are maintained, procedures are followed, and staff are properly trained and equipped to complete assigned tasks. This includes, but is not limited to, assisting with the creation and implementation of training protocols, including but not limited to Safety Forms, SOPs, and Training Curriculum. The incumbent will serve as an on-site lead for operational teams, providing direction, delegation, and accountability for assigned tasks. Conduct field observations, audits, and equipment checks to identify operational or safety concerns and elevate issues as needed. Assist with planning and communication of upcoming operational needs, staffing requirements, and event logistics. Promote a culture of professionalism, accountability, teamwork, and operational excellence throughout the department. Completed an approved Train the Trainer course, and maintains/holds liability for such, plus all personally facilitated trainings. In addition, the incumbent will provide general assistance and support for leadership, the department, and the company as required.

Requirements:

• High school diploma (or GED). Additional technical or operational training and/or certification(s) preferred. Must be able to measure accurately and do basic math.
• Minimum of 2–5 years of experience in event operations, facilities operations, technical production, leadership, or a related field.
• Demonstrated leadership experience in operational or event-based environments preferred.
• Strong understanding of event setup, operational logistics, and quality assurance practices.
• Experience supporting staff training, coaching, or procedural compliance efforts.
• Working knowledge of forklifts, aerial lifts, staging systems, tents, power distribution, rigging, or similar operational infrastructure.
• Strong communication, interpersonal, and organizational skills.
• Strong interpersonal and communication skills; able to take direction, and communicate clearly and concisely.
• Ability to prioritize tasks, adapt to changing operational demands, and maintain attention to detail.
• Commitment to maintaining safe work practices and delivering high-quality operational support.
• Proficiency in Microsoft Word, Excel, Outlook, and operational scheduling/work order systems.
• Must be at least 19 and have a valid driver's license.

Essential Job Duties:

• Assist with on-boarding, on-the-job training, and retraining of Event Operations staff in coordination with the Quality Assurance team.
• Monitor daily operations to ensure adherence to safety standards, SOPs, and operational best practices.
• Support quality assurance efforts by documenting deficiencies, identifying training gaps, and assisting with corrective actions.
• Oversee setup and strike activities involving event infrastructure such as staging, dance floors, tents, power distribution, barriers, and related equipment.
• Ensure event inventory, tools, vehicles, and operational equipment remain organized, functional, and available for use.
• Operate and/or support operations involving forklifts, telehandlers, MEWPs. and other event-related equipment in accordance with training and safety requirements. Certifications may be required.
• Utilize work order systems, rental systems, operational schedules, and related documentation to coordinate workflows and communicate with staff.
• Coordinate with third party vendors to ensure timely and proper logistics of delivery, use and maintenance of equipment.
• Serve as the primary point of contact with vendors to review and verify installs by third parties are in compliance with Biltmore standards and specifications as outlined in SOPs. This shall include, but is not limited to, rigging anything overhead such as lighting, speakers, trusses, power connections, and equipment operations.
• Ability to safely operate mechanical equipment and to read and comprehend material safety data (MSD) sheets.
• Provide operational support during large-scale events, estate exhibitions, seasonal programs, and special installations.

Physical Requirements:

• Ability to lift/push/pullup to 50 pounds on a regular basis, and up to 100 pounds with assistance occasionally.
• Ability to stand/walk, stoop, bend, kneel, reach overhead and below throughout the duration of a shift.
• Ability to climb, and work from, stairs, ladders, lifts, and/or scaffolding as needed. Must be able to work for extended periods of time from elevated heights.
• Visual acuity and the ability to respond to a variety of stimuli appropriately.
• Ability to work around heavy equipment, moving machinery, power systems, and event infrastructure.
• Ability to work effectively with exposure to dust, dirt, foul odors, extreme temperatures and/or weather conditions, using the proper safety and protective equipment.

Biltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality. We invite you to join our dedicated team. An offer of employment is conditional upon the result of a security background check, reference checks, and—for certain positions—a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment.