Quality Assurance Coordinator (Full-Time)

Community Options, Inc.; New York (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid holidays

Generous PTO

Employee discounts

403b Retirement Plan

Career growth opportunities

Tuition assistance

Job summary

Community Options, Inc. is seeking an IDD Quality Assurance Coordinator in Queens, NY to monitor the operations of residential and vocational programs and serve as liaison between local and national offices.

You will ensure policies are implemented and programs comply with state rules and agency policies. The role requires a Bachelor’s degree, 3 years of QA experience, and strong knowledge of Microsoft Office 365, with a commitment to quality and disability services.

Qualifications

• Bachelor’s degree in a related field and three years of relevant experience
• Valid driver’s license with a satisfactory driving record
• Commitment to and knowledge of community-based support for persons with disabilities
• Working knowledge of management of an effective QA program, including training, monitoring, conducting and documenting investigations, addressing violations, and monitoring corrective actions

Responsibilities

• Schedule and conduct QA audits of financial, personnel files to include training records, medication administration records, medical records, Therap, and billing documentation
• Conduct comprehensive record reviews
• Conduct physical site inspections of homes and programs
• Conduct 30-day initial audit of all new homes and programs
• Audit individuals’ in-house accounts to verify that required documentation is maintained, accounts are monitored by the designated staff and balances are correct
• Communicate findings of audits to the Regional/State Director, Executive Director, and National Compliance and QA Director
• Recommend any necessary changes in current policy and procedures
• Additional tasks and responsibilities may be assigned
• Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation

Skills

QA program management

Microsoft Office 365

Regulatory knowledge

Driver's license

Investigations documentation

Education

Bachelor’s degree in a related field

Job description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states.

We are actively seeking a dedicated IDD Quality Assurance Coordinator in Queens, NY. The Quality Assurance Coordinator is responsible for monitoring the systematic operations of the residential and vocational programs. This person will serve as a liaison between the local office and the national office. This person will be held accountable for ensuring the appropriate implementation of policies and procedures, and ensuring programs are completely in compliance with state rules, regulations, and agency policies.

Starting pay is $ 26.00/ per hour.

Responsibilities

• Schedule and conduct QA audits of financial, personnel files to include training records, medication administration records, medical records, Therap, and billing documentation
• Conduct comprehensive record reviews
• Conduct physical site inspections of homes and programs
• Conduct 30-day initial audit of all new homes and programs
• Audit individuals’ in-house accounts to verify that required documentation is maintained, accounts are monitored by the designated staff and balances are correct
• Communicate findings of audits to the Regional/State Director, Executive Director, and National Compliance and QA Director
• Recommend any necessary changes in current policy and procedures
• Additional tasks and responsibilities may be assigned
• Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation

Minimum Requirements

• Bachelor’s degree in a related field and three years of relevant experience
• Valid driver’s license with a satisfactory driving record
• Commitment to and knowledge of community-based support for persons with disabilities
• Working knowledge of management of an effective QA program, including training, monitoring, conducting and documenting investigations, addressing violations, and monitoring corrective actions
• Independent judgment is required to plan, prioritize, and organize diversified workload
• Proficient with Microsoft Office 365
• Knowledge and understanding of local regulatory agency operations
• Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing

Why Community Options?

• Competitive Insurance Benefits (Medical, Dental, Vision)
• Paid Holidays—Including a Birthday Holiday
• Generous PTO
• Employee Incentive & Discount Programs
• 403b Retirement Plan
• Incredible career growth opportunities
• University partnerships that include tuition reduction

Community Options is an Equal Opportunity Employer M/F/D/V

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