Quality Assurance Specialist

Daybreak Independent Services Inc.; New York (NY); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

403(b) Retirement Plan

Short-term Disability

Tuition Assistance

Paid Time Off

Job summary

Daybreak Independent Services, Inc. is seeking a QA Specialist to support the agency's Quality Assurance and Compliance Program in Bronx, NY.

The role focuses on audits, documentation reviews, and ensuring adherence to federal, state, local, and agency regulations. The position reports to the Quality Assurance Coordinator and requires strong attention to detail, collaboration with program leadership, and flexibility to handle additional tasks as needed.

Qualifications

• Associate Degree in social work or 1 year in human services preferred.
• OPWDD experience preferred.
• Excellent attention to detail and accuracy.
• Ability to cooperate with colleagues at all levels.
• Capable of meeting deadlines and working under pressure.

Responsibilities

• Track monthly document submissions, perform quality checks, and prepare quality reports.
• Review external document submissions from care managers and generate quality check reports.
• Document findings and obtain QA supervisor approval before corrections.
• Assist with filing documents in binder or EVERO database.
• Create and update charts for new and existing individuals' records.
• Perform quality checks on daily transportation attendance and report discrepancies.
• Assist QA team with third‑party document retrieval and audits.
• Support billing audits and HIPAA/OPWDD/OMIG regulatory activities.
• Communicate findings to the team and coordinate with supervisors.

Skills

Attention to detail

Team collaboration

Working under pressure

Responsiveness to supervision

Flexibility & work ethic

MS Office proficiency

Education

Associate Degree in social work

Tools

Microsoft Office Suite

Job description

About Daybreak Independent Services, Inc.

In 2010, Daybreak Independent Services opened its doors for individuals with developmental disabilities to learn and apply their skills in a traditional work setting. Since then, Daybreak has expanded its mission to multiple locations adding both people and additional services. DBIS Serves hundreds of New Yorkers living with developmental disabilities.

Partnerships with local businesses like Stew Leonard, TJ Maxx, and Marshalls have allowed the vision to grow exponentially. In addition, taking on residential programs has allowed us to serve those that need round-the-clock supervision.

It's only the beginning. As we change lives every day, we change in the process. So the work continues, and we look forward to what lies ahead.

Job Title: QA Specialist
Report to: Quality Assurance Coordinator
Location: Bronx, NY
Job Classification: (Full-time)

Shift: Monday – Friday, 40 hours per week
FLSA: Non-exempt
Salary Range: $26.00- $28.00 per hour

Position Summary :

The Quality Assurance (QA) Specialist is responsible for supporting the agency's Quality Assurance and Compliance Program by conducting audits, monitoring documentation, reviewing service delivery practices, tracking corrective actions, and ensuring compliance with federal, state, local, and agency regulations. The QA Specialist works collaboratively with program leadership to promote continuous quality improvement and person-centered services for individuals with intellectual and developmental disabilities (IDD).

Education & Experience :

• Associate Degree in social work preferred or 1 year in human services, special education, related field.
• One year of direct experience working in Developmental Disabilities, adult service programs (day and residential) preferred. Office for People with Developmental Disabilities (OPWDD) experience is preferred
• Excellent attention to detail
• Ability to get along well with co-workers and many levels of administrative, management, and direct support staff
• Capable of working under pressure and deadlines
• Responsive to supervision
• Flexibility and a strong work ethic; willing to take on additional tasks and work beyond regular work hours when required
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Access

Summary of Primary Responsibilities and Essential Functions of Position:

• Tracks monthly document submission from each program site, conducts quality checks, and prepares the quality report.
• Track and perform quality check of the external document submissions from the
• Care managers such as LCED and Life Plan generate quality check reports.
• Document the findings from all quality checks and submit the information to the QA supervisor for approval before sending it to the program and/or care managers for correction. Follow-up as needed.
• Assist QA Supervisor in filing the document submissions in the binder and/or scanning them in the agency electronic database (EVERO) as needed.
• Create new charts for the new incoming individuals, archive the discharged and old documents, and update the charts as needed.
• Perform quality checks on daily transportation attendance and communicate any discrepancy to the Supervisor and/or transportation department as needed.
• Assist the QA team with third-party document retrieval.
• Assist QA team in audits and billing quarterly, such as HIPAA, quality audits, and billing audits as per DOH/OPWDD/OMIG regulations.
• Assist QA supervisor with a quality check on billing and vendor reports, and prepare reports of the findings while communicating any discrepancies with the team.
• Communicate effectively with the program supervisor/coordinator as needed.
• Participate in OPWDD training when requested.
• Perform all other duties as assigned.

What is there for me:

• Anthem BSBC Premium Medical Health Insurance
• Life Insurance Benefits
• 403(B) Retirement Plan, 2% bonus match based on Agency Fiscal year ending turnover,
• Short term disability
• Term Life Insurance
• Tuition Assistance Program
• Paid sick and vacation time to eligible full-time employees after completing a 3-months introductory period

The pay range for this role is:

26 - 28 USD per hour (Woodlawn - Without Walls)