Quality Assurance Coordinator for Residential Services

Star, Inc.; Norwalk (CT); On-site; USD 58,000 - 62,000; Full time

Job summary

STAR, Inc. is seeking a detail-oriented Quality Assurance Coordinator to create, maintain, and monitor systems ensuring compliance with state and federal regulations across our residential services, including group homes and apartments in Norwalk, CT.

The role supports audits, policy development, safety issue resolution, and reporting to regulatory agencies. The QA Coordinator collaborates with the Residential Director and home managers to ensure STAR's properties meet DDS and other regulatory

Qualifications

• Bachelor's degree required.
• Supervisory experience in a residential or related setting preferred.
• Experience with the Department of Developmental Services (DDS) preferred.
• Strong ability to manage multiple priorities.
• Compassion and the ability to recognize potential in each individual.
• Positive, collaborative, and team-oriented approach.

Responsibilities

• Prepare for audits and ensure regulatory compliance.
• Develop and maintain policies and procedures.
• Address safety concerns as they arise and submit required information to agencies.
• Monitor staff adherence to quality standards.
• Collaborate with Residential Director and managers to meet DDS and other regulatory requirements.

Skills

Attention to detail

Supervisory experience

Multitasking

DDS familiarity

Compassion

Teamwork

Education

Bachelor's degree

Job description

Quality Assurance Coordinator for Residential Services

$58,000.00 - $62,000.00 per year

We are seeking a detail-focused and experienced Quality Assurance Coordinator to create, maintain, and monitor systems that support compliance with state and federal regulatory requirements across our group homes and apartments within Residential Services.

About STAR, Inc.:

STAR, Inc. is a nonprofit organization based in Norwalk, CT, that has provided support services to adults with developmental and intellectual disabilities and their families for more than 70 years. Our services take many forms, but they share one common purpose: improving the lives of the people we support. We strive to help each individual reach their fullest potential through inclusion, independence, and freedom of choice.

A Day in the Life of the Quality Assurance Coordinator:

The Quality Assurance Coordinator (QA) serves as a key point of contact between STAR, Inc. and regulatory agencies, helping ensure compliance and appropriate oversight for the individuals we support. In this role, the QA Coordinator will prepare for audits, develop and maintain policies and procedures, address safety concerns as they arise, submit required information to various agencies, and monitor staff adherence to established quality standards.

The QA Coordinator works closely with the Residential Director and group home managers to ensure STAR's residential properties meet the requirements established by the Department of Developmental Services (DDS) and other applicable regulatory agencies.

Success in this position requires strong attention to detail, a working knowledge of DDS requirements, and supervisory experience in a similar environment. This is an important role in ensuring that proper procedures are consistently followed throughout STAR's residential programs, allowing direct-care staff to remain focused on creating meaningful daily experiences for the people we serve.

Qualifications for the Job:

• Bachelor's degree
• Supervisory experience in a residential or related setting
• Previous experience with the Department of Developmental Services preferred
• Strong ability to manage multiple priorities
• Compassion and the ability to recognize the potential in every individual
• Positive, collaborative, and team-oriented approach

Schedule:

Full Time, Monday-Friday

STAR, Inc. is an Affid?