Quality Assurance Coordinator for Residential Services

All Star; Norwalk (CT); On-site; USD 58,000 - 62,000; Full time

Job summary

STAR, Inc. in Norwalk, CT is seeking a detail-focused Quality Assurance Coordinator to support compliance across group homes and apartments within Residential Services.

You will collaborate with the Residential Director and managers to prepare for audits, develop policies, monitor safety, and ensure adherence to DDS and other regulatory standards, enabling direct-care staff to focus on meaningful daily experiences.

Qualifications

• Bachelor's degree required.
• Supervisory experience in a residential or related setting.
• Experience with the Department of Developmental Services preferred.
• Strong ability to manage multiple priorities.
• Compassion and ability to recognize potential in individuals.
• Positive, collaborative, and team-oriented approach.

Responsibilities

• Prepare for audits and submit required information to agencies.
• Develop and maintain policies and procedures.
• Monitor staff adherence to established quality standards.
• Collaborate with Residential Director and group home managers to ensure regulatory compliance.
• Address safety concerns as they arise.
• Oversee systems to support compliance with DDS and other agencies.

Skills

Supervisory experience

Multiple priorities

Compassion

Team-oriented

Education

Bachelor's degree

Job description

$58,000.00 - $62,000.00 per year

We are seeking a detail-focused and experienced Quality Assurance Coordinator to create, maintain, and monitor systems that support compliance with state and federal regulatory requirements across our group homes and apartments within Residential Services.

About STAR, Inc.

STAR, Inc. is a nonprofit organization based in Norwalk, CT, that has provided support services to adults with developmental and intellectual disabilities and their families for more than 70 years. Our services take many forms, but they share one common purpose: improving the lives of the people we support. We strive to help each individual reach their fullest potential through inclusion, independence, and freedom of choice.

A Day in the Life of the Quality Assurance Coordinator:

The Quality Assurance Coordinator (QA) serves as a key point of contact between STAR, Inc. and regulatory agencies, helping ensure compliance and appropriate oversight for the individuals we support. In this role, the QA Coordinator will prepare for audits, develop and maintain policies and procedures, address safety concerns as they arise, submit required information to various agencies, and monitor staff adherence to established quality standards.

The QA Coordinator works closely with the Residential Director and group home managers to ensure STAR's residential properties meet the requirements established by the Department of Developmental Services (DDS) and other applicable regulatory agencies.

Success in this position requires strong attention to detail, a working knowledge of DDS requirements, and supervisory experience in a similar environment. This is an important role in ensuring that proper procedures are consistently followed throughout STAR's residential programs, allowing direct-care staff to remain focused on creating meaningful daily experiences for the people we serve.

Qualifications For The Job

• Bachelor's degree
• Supervisory experience in a residential or related setting
• Previous experience with the Department of Developmental Services preferred
• Strong ability to manage multiple priorities
• Compassion and the ability to recognize the potential in every individual
• Positive, collaborative, and team-oriented approach

Schedule

Full Time, Monday-Friday

STAR, Inc. is an Affirative Action/Equal Opportunity Employer.