Quality Assurance & Compliance Specialist

StepStone Family & Youth Services; Mesa (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

StepStone Family & Youth Services is seeking a detail‑oriented Quality Assurance Specialist to support program quality, regulatory compliance, and continuous improvement for youth and families in our foster care network.

The ideal candidate will review documentation, conduct quality reviews, monitor regulatory requirements, and collaborate with program staff to align services with agency policies, licensing standards, and state guidelines, driving ongoing improvements.

Qualifications

• Bachelor’s Degree in Social Services, Care Management or a related field and three years direct customer service experience in a clinical or social service environment
• Experience in conducting quality assurance auditing activities
• Familiarity with WeCARE Program (Wellness, Comprehensive Assessment, Rehabilitation and Employment)
• Experience with HIPAA/PII regulatory requirements
• Experience with NYC HRA/Family Independence Administration and Customized Assistance Services

Responsibilities

• Provides comprehensive audits to ensure programs and services are implemented at the highest standards and clients receive the highest level of care
• Monitors NYC HRA and EQUUS policies and procedures to include regulatory changes
• Conducts statistical data comparisons using MS Excel
• Develops quality improvement processes by reviewing clinical assessment activities and administrative systems
• Records, compiles, and analyzes performance and compliance information to ensure quality
• Reviews clinical assessment operational procedures and processes; makes recommendations for improvement
• Comprehensive understanding of Quality Case Note Documentation and Standard Practices
• Evaluates internal reports related to clinical assessment processes and outcomes and provide all required monitoring documents to the manager for approval and, as required, submission
• Develops and implements continuous quality improvement processes
• Reviews customer survey data and provides management with recommendations for improvement, if needed
• Communicates effectively with program management using good judgment and diplomacy
• Clearly articulates and documents that staff are performing timely and accurate services according to operational procedures and processes
• Provides audit reports to manager and keeps management informed as to the status of program quality matters, including performance

Skills

Customer service

Attention to detail

Analytical

Education

Bachelor’s Degree in Social Services or related field

Tools

MS Word

MS Excel

Job description

StepStone Family & Youth Services is seeking a detail‑oriented Quality Assurance Specialist to support program quality, regulatory compliance, and continuous improvement for youth and families in our foster care network.

The ideal candidate will review documentation, conduct quality reviews, monitor regulatory requirements, and collaborate with program staff to align services with agency policies, licensing standards, and state guidelines, driving ongoing improvements.