QA Specialist for Trauma-Informed Youth Services

BrightSpring Health Services; Mesa (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

StepStone Family & Youth Services, an affiliate of BrightSpring Health Services, seeks a Quality Assurance Specialist to support program quality, regulatory compliance, and continuous improvement across youth and family services.

The role focuses on audits, documentation reviews, regulatory monitoring, and guiding corrective actions to ensure safe, high-quality services for youth and families. Strong attention to detail and collaboration with program staff are essential.

Qualifications

• Bachelor’s degree in social services or related field with 3 years client-facing experience
• Experience in quality assurance auditing preferred
• Familiarity with WeCARE program
• Experience with NYC HRA/Family Independence Administration and Customized Assistance Services
• Experience with NYC integrated services addressing needs of Cash Assistance clients with medical/mental health conditions
• Experience in fast-paced, team environment that is performance driven
• Exceptional customer service and engagement skills; care management
• Excellent organizational skills and strong diligence to detail
• Experience with publicly funded programs; TANF experience
• Experience with Vocational Rehabilitation Services and Individual Vocational Assessment Plans
• Experience in assessing need for reasonable accommodations for clients
• Knowledge of HIPAA/PII laws and regulatory requirements
• Ability to use MS Word and client-based systems
• Experience in understanding clinical assessments and Functional Capacity Outcomes
• Bilingual or multilingual preferred

Responsibilities

• Provides comprehensive audits to ensure programs and services are implemented at the highest standards and clients receive the highest level of care
• Ensures NYC Human Resource Administration and EQUUS policies and procedures are monitored and updated to include regulatory changes
• Conducts statistical data comparisons using MS Excel
• Develops quality improvement processes by reviewing clinical assessment activities and administrative systems
• Records, compiles, and analyzes performance and compliance information to ensure quality
• Reviews clinical assessment operational procedures and processes; makes recommendations for improvement
• Comprehensive understanding of Quality Case Note Documentation and Standard Practices
• Evaluates internal reports related to clinical assessment processes and outcomes and provide all required monitoring documents to the manager for approval and, as required, submission
• Develops and implements continuous quality improvement processes
• Reviews customer survey data and provides management with recommendations for improvement, if needed
• Communicates effectively with program management using good judgment and diplomacy
• Clearly articulates and documents that staff are performing timely and accurate services according to operational procedures and processes
• Provides audit reports to manager and keeps management informed as to the status of program quality matters, including performance

Skills

Attention to detail

Regulatory compliance

Quality audits

Data analysis

MS Excel

MS Word

Communication

Collaboration

Problem solving

Customer service

Bilingual (preferred)

Education

Bachelor's degree

Tools

MS Excel

MS Word

Case management system

Job description

StepStone Family & Youth Services, an affiliate of BrightSpring Health Services, seeks a Quality Assurance Specialist to support program quality, regulatory compliance, and continuous improvement across youth and family services.

The role focuses on audits, documentation reviews, regulatory monitoring, and guiding corrective actions to ensure safe, high-quality services for youth and families. Strong attention to detail and collaboration with program staff are essential.