Quality Assurance & Process Improvement Specialist

Equus Workforce Solutions; New York (NY); On-site; USD 55,000 - 90,000; Full time

Job summary

Equus Workforce Solutions in New York seeks a surveillance and quality assurance professional to evaluate compliance with policies and contract requirements, and to implement continuous improvement across operations. The role emphasizes accuracy, confidentiality, and disciplined process review.

You will analyze internal reports, monitor case management activities, review customer survey data, and communicate effectively with management to produce clear monitoring documentation and

Qualifications

• Bachelor's Degree or two years of case management experience preferred.
• Directly related work experience in performance monitoring.
• Excellent written and verbal communication skills.

Responsibilities

• Conduct surveillance of workforce activities to evaluate compliance.
• Implement a continuous quality improvement process through the continuing review of operations and administrative systems.
• Evaluates internal reports and provides all required monitoring documents.
• Develops and implements continuous quality improvement processes.
• Reviews customer survey data regularly.
• Communicates effectively with management and staff, using good judgment and diplomacy.
• Documents case managers are performing timely and accurate case management activities in all required systems.
• Ensures performance reviews of caseload conform with State guidelines on all outlined indicators.
• Provides monitoring reports to QA Manager.
• Other duties assigned.

Skills

Communication

Regulatory compliance

Data analysis

Computer literacy

Education

Bachelor's degree

Case management experience

Performance monitoring experience

Tools

Database software

Statistical analysis tools

Office suite

Job description

Equus Workforce Solutions in New York seeks a surveillance and quality assurance professional to evaluate compliance with policies and contract requirements, and to implement continuous improvement across operations. The role emphasizes accuracy, confidentiality, and disciplined process review.

You will analyze internal reports, monitor case management activities, review customer survey data, and communicate effectively with management to produce clear monitoring documentation and