Quality Assurance Analyst

Equus Workforce Solutions; Houston (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Equus Workforce Solutions is seeking a Quality and Project Manager to oversee case file reviews across multiple programs, supervise audits, and help shape quality improvement plans within our workforce solutions framework across North America.

The role emphasizes strong communication, analytical skills, and the ability to design and deliver presentations while ensuring compliance with policy and contract requirements.

Qualifications

• Bachelor's degree in related field; equivalent combination of acceptable related experience and/or training may substitute for two years of education on a year-for-year basis
• Minimum three years' experience in Quality and Project Management as well as conducting quality assurance audits and developing quality improvement action plans
• Knowledge of the principles, practices, methods, and techniques of Quality Management
• Strong communication and analytical skills
• Ability to design and deliver presentations/programs
• Familiarity with Microsoft Word, Excel, PowerPoint, and Access

Responsibilities

• Performs monthly center Personal Identifiable Information checks to monitor compliance with Board/Equus policies
• Provides policy clarification and technical support to center staff
• Helps with financial audits to include support services and worksite agreement contracts
• Writes, reviews, and/or updates quality improvement plan items
• Organizes and participates in Administrative Quality Committee at a minimum of five per year
• Presents consistent feedback to management regarding areas that need improvement - Recommends corrective action in weekly reports to Project Director
• Follows up on previously implemented corrective action plans
• Maintains client complaint log and ensure clients are responded to within 24 hours of contact
• Establishes corrective action plans promptly

Skills

Strong communication

Analytical skills

Presentation skills

Education

Bachelor's degree in related field

Equivalent combination of acceptable related experience and/or training for education requirement

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Access

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Conducts case file review of all programs (Choices NCP, Choices TANF, SNAP, TAA, WIOA Adult/ DW/Young Adult)
• Manages surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and adherence to contract requirements
• Assists with creating and updating standard operating procedures
• Performs monthly center Personal Identifiable Information checks to monitor compliance with Board/Equus policies
• Provides policy clarification and technical support to center staff
• Helps with financial audits to include support services and worksite agreement contracts
• Writes, reviews, and/or updates quality improvement plan items
• Organizes and participates in Administrative Quality Committee at a minimum of five per year
• Presents consistent feedback to management regarding areas that need improvement - Recommends corrective action in weekly reports to Project Director
• Follows up on previously implemented corrective action plans
• Maintains client complaint log and ensure clients are responded to within 24 hours of contact
• Establishes corrective action plans promptly

Qualifications

• Bachelor's degree in related field;
• Equivalent combination of acceptable related experience and/or training may be substituted for two years of the education requirement on a year for year basis
• Minimum three years' experience in Quality and Project Management as well as conducting quality assurance audits and developing quality improvement action plans
• Knowledge of the principles, practices, methods, and techniques of Quality Management
• Strong communication and analytical skills
• Ability to design and deliver presentations/programs
• Familiarity with Microsoft Word, Excel, PowerPoint, and Access

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.