Quality Assurance Analyst – Hybrid/Remote

Symetra; Bellevue (WA); Hybrid; USD 51,000 - 85,000; Full time

Benefits offered by this job

Flexible full-time or hybrid telecomm.

401(k) with company match up to 6%

Paid time off, holidays, flex days

Company matching charitable donations

Job summary

Symetra invites you to join our team as a Quality Assurance Analyst. You’ll ensure that financial and non-financial transactions comply with regulatory requirements and quality standards, and help drive quality practices by acting as a subject matter expert for procedures and training.

You will review transactions and interactions, provide feedback and trend analysis, and participate in cross-training within the Quality group to support multiple business areas.

Qualifications

• High school diploma or equivalent work experience, college degree a plus.
• 3-5 years of cumulative, relevant experience

Responsibilities

• Review financial and non-financial transactions; document results, provide feedback and trend analysis to management and employees.
• Review customer/agent/broker interactions; document results, provide feedback and trend analysis to management and employees.
• Continuously driving quality standards in area of expertise.
• Provide subject matter expertise for procedure documentation and training efforts; may provide occasional training for business areas.
• Participate in projects and individual assignments; conduct self-audits, document results and analysis; report generation and regular review.
• Cross-train within Quality group to provide back-up on at least 1 or more business areas, program/initiatives, report generation/review.

Education

High school diploma or equivalent

College degree a plus

Job description

Symetra invites you to join our team as a Quality Assurance Analyst. You’ll ensure that financial and non-financial transactions comply with regulatory requirements and quality standards, and help drive quality practices by acting as a subject matter expert for procedures and training.

You will review transactions and interactions, provide feedback and trend analysis, and participate in cross-training within the Quality group to support multiple business areas.