Quality Assurance Analyst

Symetra; United States; On-site; USD 33,000 - 56,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Remote-friendly

Job summary

Symetra is seeking a Quality Assurance Analyst to ensure transactions and customer/interactions comply with regulatory requirements, quality standards, and published procedures. The role involves documenting results, providing feedback, and driving quality across the organization.

The analyst will review various interactions, support procedure documentation and training, and participate in projects while performing self-audits and reporting metrics to management.

Qualifications

• 3-5 years of cumulative, relevant experience.
• High school diploma or equivalent required; college degree a plus.

Responsibilities

• Review financial and non-financial transactions and interactions for quality and regulatory compliance.
• Document results, provide feedback, and analyze trends for management and staff.
• Provide subject-matter expertise for procedure documentation and training.
• Participate in projects and assignments and contribute to self-audits and audits.

Skills

Experience 3-5 yrs

Education

High school diploma or equivalent

College degree a plus

Job description

Symetra offers a thrilling chance to become part of our team as a Quality Assurance Analyst !About the roleResponsible for ensuring financial and non-financial transactions and interactions are handled according to regulatory requirements, quality standards and published procedures. Responsible for helping to drive quality standards and practices and may act as a subject matter expert for procedure and training efforts.What you will doTransaction and Customer/Agent/Broker Interaction Review -Conduct review of financial and non-financial transactions, document results, provide feedback and trend analysis to management and employee -Conduct review of customer/agent/broker interaction, document results, and provide feedback and trend analysis to management and employee. -Continuously driving quality standards in area of expertiseProvide subject matter expertise for procedure documentation and training efforts. -May provide occasional training for business areas.Participate in projects and individual assignments. -Conduct self-audits, document results and analysis. -Report generation and regular reviewTeam Cross-Training -Required to cross train within Quality group to provide back-up on at least 1 or more business areas, program/initiatives, report generation/reviewWho You AreHigh school diploma or equivalent work experience, college degree a plus.3-5 years of cumulative, relevant experienceWhat we offer youBenefits and PerksWe don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are built to make your life better both at work and at home.Flexible full-time or hybrid telecommuting arrangements.Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.Paid time away including vacation and sick time, flex days and ten paid holidays.Give back to your community and double your impact through our company matching.Want more details? Check out our Symetra Benefits Overview.CompensationHourly Range: $24.62 - $41.04 plus eligibility for annual bonus program.Who You AreHigh school diploma or equivalent work experience, college degree a plus.3-5 years of cumulative, relevant experienceWe empower inclusionAt Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.Creating a world where more people have access to financial freedomSymetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.For more information about our careers visit: https://symetra.eightfold.ai/careersWork AuthorizationEmployer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.Please review Symetra's Remote Network Minimum Requirements:As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of \"broadband.\"Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.Identity VerificationSymetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.Failure to comply with verification procedures may result in:Disqualification from the recruitment processWithdrawal of a job offerTermination of employment and other criminal and/or civil remedies, if fraud is discovered