Quality Assurance Analyst — Remote/Hybrid Focus

Symetra; United States; Hybrid; USD 33,000 - 56,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Remote-friendly

Job summary

Symetra is seeking a Quality Assurance Analyst to ensure transactions and customer/interactions comply with regulatory requirements, quality standards, and published procedures. The role involves documenting results, providing feedback, and driving quality across the organization.

The analyst will review various interactions, support procedure documentation and training, and participate in projects while performing self-audits and reporting metrics to management.

Qualifications

• 3-5 years of cumulative, relevant experience.
• High school diploma or equivalent required; college degree a plus.

Responsibilities

• Review financial and non-financial transactions and interactions for quality and regulatory compliance.
• Document results, provide feedback, and analyze trends for management and staff.
• Provide subject-matter expertise for procedure documentation and training.
• Participate in projects and assignments and contribute to self-audits and audits.

Skills

Experience 3-5 yrs

Education

High school diploma or equivalent

College degree a plus

Job description

Symetra is seeking a Quality Assurance Analyst to ensure transactions and customer/interactions comply with regulatory requirements, quality standards, and published procedures. The role involves documenting results, providing feedback, and driving quality across the organization.

The analyst will review various interactions, support procedure documentation and training, and participate in projects while performing self-audits and reporting metrics to management.