Quality Assurance Analyst

Web Team Associates, Inc.; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

401(k) Savings Plan

Paid holidays and vacation

Employee Stock Ownership Plan

Job summary

U-Haul is seeking a Quality Assurance Analyst to join the customer self-service team. You will work closely with developers to design and implement tests for high-demand features used by customers across the US and Canada.

The role emphasizes customer-centric testing, strong communication, and proactive monitoring. A Bachelor's degree or 1–2 years QA experience is required, with on-site work in Phoenix, AZ.

Qualifications

• Working knowledge of database structures and SQL usage.
• Understanding of Agile and Scrum methodologies.
• Ability to understand and develop test automation.
• Excellent time-management and organizational skills.
• Strong written and verbal communication skills.
• Ability to explain complex technical problems to nontechnical audiences.
• Ability to work independently with minimal supervision.
• Must be a U.S. citizen or provide work authorization for this position.

Responsibilities

• Plan and execute testing for new and existing functionality, including low-risk and low-complexity bug fixes.
• Evaluate and test software changes according to user requirements using established tools and guidelines.
• Plan, design, and write effective test cases.
• Document software defects using a bug-tracking system and report findings to software developers.
• Provide developers with clear and concise documentation, including detailed problem descriptions and steps to reproduce issues.
• Install, maintain, and use software testing tools.
• Learn and use application monitoring and reporting tools, including Kibana, Grafana, and Dynatrace.
• Independently and proactively monitor applications for issues and follow established escalation procedures.
• Create work items for identified defects, including detailed reproduction steps.
• Understand and create automated tests.
• Track testing progress within an Agile environment.
• Communicate and troubleshoot issues reported by the Business Unit or Product Owner.
• Actively participate in team discussions and regularly collaborate with customers and development teams.
• Attend team meetings, including stand-ups and sprint planning sessions, on time and prepared.
• Coordinate effectively with Quality Assurance, Operations, and Development teams.

Skills

SQL

Agile/Scrum

Test automation

Time management

Communication

Independent work

US work authorization

Education

Bachelor's degree in CS/Engineering/Technology

1-2 years QA testing

Tools

Kibana

Grafana

Dynatrace

Job description

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Location: 2727 N Central Ave, Phoenix, Arizona 85004 United States of America To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach. Our team is looking for a Quality Assurance Analyst to join the U-Haul family. This person must be ready to immerse themselves in the world of customer self-service. The applications managed by this team are high performance, in high demand and are used by customers across the US and Canada. The quality assurance role will lead by example, being both customer-centric and service minded. This person will work side-by-side with developers to strategize, design, and implement simple to incredibly complex technical problems.

Responsibilities

• Plan and execute testing for new and existing functionality, including low-risk and low-complexity bug fixes, with minimal supervision.
• Evaluate and test software changes according to user requirements using established tools and guidelines.
• Plan, design, and write effective test cases.
• Document software defects using a bug-tracking system and report findings to software developers.
• Provide developers with clear and concise documentation, including detailed problem descriptions and steps to reproduce issues.
• Install, maintain, and use software testing tools.
• Learn and use application monitoring and reporting tools, including Kibana, Grafana, and Dynatrace.
• Independently and proactively monitor applications for issues and follow established escalation procedures.
• Create work items for identified defects, including detailed reproduction steps.
• Understand and create automated tests.
• Track testing progress within an Agile environment.
• Communicate and troubleshoot issues reported by the Business Unit or Product Owner.
• Actively participate in team discussions and regularly collaborate with customers and development teams.
• Attend team meetings, including stand-ups and sprint planning sessions, on time and prepared.
• Coordinate effectively with Quality Assurance, Operations, and Development teams.

Requirements

• Working knowledge of database structures, database usage, and SQL.
• Understanding of Agile and Scrum methodologies.
• Ability to understand and develop test automation.
• Excellent time-management and organizational skills.
• Strong written and verbal communication skills.
• Ability to explain complex technical problems in a way that nontechnical audiences can understand.
• Ability to work independently with minimal supervision.
• Must be a U.S. citizen or provide proof of U.S. employment authorization for this position.

Education Requirements

• Bachelors or higher degree in Computer Science, Engineering or Technology.
• OR 1-2 years of experience in QA Testing.

U-Haul Offers

• Medical insurance
• Prescription drug plans
• Dental & Vision plan with hearing care discounts
• Get Fit Gym Reimbursement Program
• Registered Dietitian Program
• WeightWatchers® CVS Virtual Care U-Haul Kids Program 24-Hour Nurse Line Wellness Program (Healthier You initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Career stability Opportunities for advancement
• Valuable on-the-job training Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University®
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company-paid life insurance
• Voluntary life insurance options
• Short-Term and Long-Term Disability
• Critical Illness, Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey's SmartDollar® Financial Wellness Program
• U-Haul Federal Credit Union
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles & more
• Community involvement & volunteer opportunities
• U-Haul Mothers Program (Paid maternity leave)

Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process.

Information obtained during this process will only be shared on a need to know basis.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.