Quality and Reliability Engineer (Fully Remote)

Custom Mechanical Solutions LLC; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Custom Mechanical Solutions in the United States seeks a quality-focused professional to lead field-to-factory investigations, coordinating issues from initial report through containment, root cause, corrective action, and verified closure.

You will translate recurring field trends into improvements in design, manufacturing, supplier controls, installation guidance, training, and documentation, and develop clear Field Service Bulletins with approved repair steps and acceptance criteria.

Qualifications

• Experience in leading investigations across field and factory environments.
• Ability to identify and implement corrective actions based on data and trends.
• Strong documentation and communication skills to capture actions and outcomes.

Responsibilities

• Lead field-to-factory investigations from reported issues to containment, root cause, corrective action, and verified closure.
• Translate recurring field trends into improvements in design, manufacturing, supplier controls, installation guidance, training, and documentation.
• Develop clear Field Service Bulletins with approved repair steps, safety requirements, acceptance criteria, and closeout evidence.

Skills

Field investigations

Quality improvement

Root cause analysis

Documentation

Job description

• Lead field-to-factory investigations, coordinating quality issues from initial report through containment, root cause, corrective action, and verified closure.
• Translate recurring field trends into improvements in design, manufacturing, supplier controls, installation guidance, training, and documentation.
• Develop clear Field Service Bulletins with approved repair steps, safety requirements, acceptance criteria, and closeout evidence.