Quality Admin & Recall Tracking Specialist

SGS Consulting; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

SGS Consulting in New York, NY is seeking an organized administrative assistant to support recall operations. You will print, mail, and email customer letters, track acknowledgments, and coordinate with Customer Service, distributors, and sales reps to ensure timely responses.

The role requires attention to detail, the ability to multitask, and proficiency with Excel and Microsoft Office. A high school diploma and at least two years in admin/office management are required.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years experience in admin/office management.

Responsibilities

• Print, label, and mail Customer Letters (via FedEx overnight) to customers in the US, noting any returned due to unknown addresses
• Email Customer Letters via known email addresses and track any returned as unknown
• Track and manage acknowledgment forms to confirm receipt and completion of recall instructions using Excel
• Communicate effectively with Customer Service to inform them of products to be returned
• Work with distributors and sales representatives to ensure accuracy and timely responses
• Update and maintain recall tracking spreadsheets, databases, and dashboards to ensure real-time accuracy
• Develop and maintain presentation slide decks summarizing recall status
• Assist in compiling recall documentation for internal reporting and regulatory submissions

Skills

Organized

Microsoft Office

Independent work

Detail-oriented

Multitasking

Critical thinking

Education

High School Diploma / GED

2+ years Admin/Office Management

Job description

SGS Consulting in New York, NY is seeking an organized administrative assistant to support recall operations. You will print, mail, and email customer letters, track acknowledgments, and coordinate with Customer Service, distributors, and sales reps to ensure timely responses.

The role requires attention to detail, the ability to multitask, and proficiency with Excel and Microsoft Office. A high school diploma and at least two years in admin/office management are required.