QSR SUPERVISOR

Graton Resort & Casino; Rohnert Park (CA); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Life Insurance

Disability Insurance

401k Company Match

Mental wellness services

Tuition Reimbursement

Volunteer events

Job summary

Graton Resort & Casino seeks a QSR Supervisor to support daily Quick Service Restaurant operations, supervise team members, coordinate staffing, and ensure high-quality food and beverage delivery. You will work with the QSR Manager and tenant partners to uphold standards, respond to guests professionally, and help drive service, efficiency, and profitability.

Responsibilities include leading restaurant operations, staff training, ensuring health and safety compliance, and managing schedules

Qualifications

• Strong verbal and written communication with Guests, Team Members, and Management.
• Minimum 3 years of restaurant experience, preferably in a food court or quick service environment.
• Must be at least 21 years old.
• Able to work weekends, holidays, and all shifts.
• Proven leadership skills to motivate and manage diverse teams.
• Excellent communication, interpersonal, and problem-solving skills.

Responsibilities

• Redefine hospitality at Graton Resort & Casino and uphold our values.
• Enforce Food Operation Department policies fairly among all Team Members and in line with the union contract.
• Lead and manage restaurant operations to ensure excellent service.
• Train and develop staff to maintain service standards and a positive work environment.
• Maintain compliance with health, safety, and sanitation regulations.
• Handle guest relations professionally and resolve issues promptly.
• Oversee staff scheduling and station assignments ensuring optimal coverage and labor compliance.
• Assist in managing tenant partners and ensure alignment with property standards.
• Duties may be changed or delegated by Management as needed.

Skills

Communication

Leadership

Problem-solving

Flexibility

Guest relations

Team supervision

Education

High School Diploma or equivalent

Job description

Position Summary:

The QSR Supervisor supports the daily operations of all Quick Service Restaurant outlets, ensuring smooth service execution, efficient workflows, and high-quality food and beverage delivery. This role assists in supervising Team Members, coordinating staffing levels, maintaining product availability, and upholding cleanliness and safety standards. The Assistant Manager collaborates closely with the QSR Manager and tenant partners, responds to guest concerns with professionalism, and helps drive departmental goals related to service, efficiency, and profitability.

Essential Functions:

1. 1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
2. 2. Execute all Food Operation Department responsibilities by enforcing Graton Resort & Casino's policies and procedures fairly among all Team Members and in accordance with the company's negotiated union contract.
3. 3. Lead and manage all restaurant operations to ensure consistent excellence in service.
4. 4. Train and develop staff to uphold service standards and foster a positive work environment.
5. 5. Maintain compliance with health, safety, and sanitation regulations.
6. 6. Handle guest relations with discretion and professionalism, resolving issues promptly and graciously.
7. 7. Oversee staff scheduling and station assignments, ensuring optimal floor coverage and operational flow while maintaining full compliance with Union agreements and labor regulations.
8. 8. Assist in managing tenant partners, ensuring open communication, timely resolution of operational concerns, and alignment with property standards and expectations.
9. 9. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.

Qualifications

Required Qualifications:

1. 1. Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
2. 2. Minimum 3 years of restaurant experience, preferably in a food court or quick service environment.
3. 3. High School Diploma or equivalent.
4. 4. Ability to handle a flexible schedule to work weekends, holidays, and all shifts.
5. 5. Proven leadership skills with the ability to motivate and manage diverse teams.
6. 6. Excellent communication, interpersonal, and problem-solving skills.
7. 7. Must be at least 21 years of age.
8. 8. Must possess or obtain a California Food Handler Certification.

Physical Requirements:

This job has the following physical requirements:

1. 1. Dexterity: full use of arms and hands to hold, grab, pick up objects up to 7 hours/ day 88% of shift
2. 2. Standing: unassisted up to 7 hours/day for 88% of the shift
3. 3. Walking: up to 7 hours/day for 88% of the shift
4. 4. Bending: 2 hours/day for 25% of the shift
5. 5. Twisting: 2 hours/day for 25% of the shift
6. 6. Climbing: including ladders, less than 1 hour/day for 13% of the shift
7. 7. Kneeling: 1 hour/day for 13% of the shift
8. 8. Squatting: 1 hour/day for 13% of the shift
9. 9. Lift/Carry/Pull: up to 50 lbs. up to 1 hour/day for 13% of the shift
10. 10. Push: up to 100 lbs. using a pushcart up to 1 hour/day for 13% of the shift
11. 11. Reaching: above the shoulders with the use of arms for 1 hour/day for 13% of the shift

Pay Rate

$69,000 Annually

Benefits & Rewards

Full-Time Team Members are eligible for:

• Medical Insurance with Kaiser Permanente
• Delta Dental
• VSP Vision
• Paid Time Off (up to 18 days in the first year)
• Life Insurance
• Accidental Death & Dismemberment Insurance
• Short-Term Disability & Long-Term Disability
• 401k Company Match: 100% on the first 4%
• Mental wellness services through Spring Health
• Voluntary Benefits (e.g. Pet insurance, car insurance, legal services)
• Complimentary meals during shift
• Discounts within our community
• Quarterly Guest Service Bonus Opportunities
• Team Member Referral Bonus
• Tuition Reimbursement
• Graton-Sponsored Volunteer Events