NEON KITTY CONCESSION WORKER

Graton-Resort-

Rohnert Park (CA)

On-site

USD 47,494,000 - 64,257,000

Full time

42 hours ago

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Job summary

Graton Resort & Casino in Rohnert Park, CA, seeks a Neon Kitty Concession Worker to deliver outstanding guest service in a fast-paced retail food and beverage setting. The role includes stocking and merchandising snacks and beverages, processing sales, and preparing grab-and-go foods following health guidelines.

Responsibilities include using POS systems, maintaining cleanliness, and upholding food safety standards, FIFO inventory, and opening/closing duties as needed to ensure a pleasant guest

Qualifications

Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
Minimum one year concession, fast food, or restaurant experience preferred.
Must be 21 years of age or older.
Must possess or obtain a California Food Handler Certification.
Must possess or obtain a Responsible Beverage Service State Certification.

Responsibilities

Provide friendly, prompt, and professional guest service while assisting customers with product selections and purchases.
Operate point-of-sale (POS) systems, process cash and credit card transactions, and maintain accurate cash handling procedures.
Stock, replenish, and merchandise snacks, beverages, grab-and-go foods, and retail products to maintain an attractive sales floor.
Prepare food items including instant ramen noodles and steamed dumplings according to approved procedures.
Monitor product quality, freshness, temperatures, and expiration dates; report items not meeting standards.
Maintain compliance with all food safety, sanitation, health department, and company standards.

Skills

English fluency

Communication

Customer service

Cash handling

Education

California Food Handler Certification

Responsible Beverage Service Certification

Job description

Position Summary:
The Neon Kitty Concession Worker is responsible for providing outstanding guest service in a fast-pacedretail food and beverage environment. This position supports daily operations by stocking andmerchandising retail snacks and beverages, processing sales transactions, maintaining cleanliness andfood safety standards, and preparing grab-and-go food items. Responsibilities include light food preparationsuch as reheating, assembling, packaging, labeling, and displaying food products according to companyrecipes and health department guidelines. The Concession Worker ensures guests receive friendly,efficient service while helping maintain a clean, organized, and fully stocked bodega that delivers aconvenient and enjoyable experience.

Essential Functions:

1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promotingour values.
2. Perform responsibilities in accordance with all Graton Resort & Casino standards, policies, andprocedures.
3. Provide friendly, prompt, and professional guest service while assisting customers with productselections and purchases.
4. Operate point-of-sale (POS) systems, process cash and credit card transactions, and maintainaccurate cash handling procedures.
5. Stock, replenish, and merchandise snacks, beverages, grab-and-go foods, and retail products tomaintain an attractive sales floor.
6. Prepare food items including instant ramen noodles and steamed dumplings. Using approvedprocedures, including reheating, assembling, portioning, packaging, labeling, and displaying products.
7. Monitor product quality, freshness, temperatures, and expiration dates; remove and report productsthat do not meet quality standards.
8. Maintain compliance with all food safety, sanitation, health department, and company standards.
9. Clean and sanitize food preparation areas, equipment, display cases, counters, shelves, and guestareas.
10. Receive, organize, rotate, and store inventory using First-In, First-Out (FIFO) methods.
11. Monitor stock levels and communicate inventory, product, and supply needs to leadership.
12. Assist with opening and closing duties, including stocking, cleaning, cash reconciliation, and securingwork areas.
13. Maintain a clean, organized, and safe work environment for guests and team members.
14. This job description is not an exclusive or exhaustive list of all job functions that a team member in thisposition may be asked to perform from time to period. Duties and responsibilities may be changed,expanded, reduced, or delegated by Management to meet the business needs of the property.

Requirements

Required Qualifications:
1. Ability to communicate effectively with Guests, Team Members, and Management in both written andverbal form. Must be able to speak, read, and write fluently in English.
2. Minimum one (1) year concession, fast food, or restaurant experience, preferred.
3. Must be at least 21 years of age.
4. Must possess or obtain a Responsible Beverage Service State Certification.
5. Must possess or obtain a California Food Handler Certification.
6. Ability to handle a flexible work schedule, working weekends, holidays, and all shifts includinggraveyard.

Physical Requirements:

1. Dexterity: full use of arms and hands to hold, grab, pick up objects up to 7 hours/ day 88% of shift
2. Standing: unassisted up to 7 hours/day for 88% of the shift
3. Walking: up to 7 hours/day for 88% of the shift
4. Bending: 2 hours/day for 25% of the shift
5. Twisting: 2 hours/day for 25% of the shift
6. Climbing: including ladders, less than 1 hour/day for 13% of the shift
7. Kneeling: 1 hour/day for 13% of the shift
8. Squatting: 1 hour/day for 13% of the shift
9. Carrying: full trays of food & beverages overhead- up to 25 lbs. for 2 hours/day for 25% of the shift
10. Lift/Carry/Pull: up to 50 lbs. up to 1 hour/day for 13% of the shift
11. Push: up to 100 lbs. using a pushcart up to 1 hour/day for 13% of the shift
12. Reaching: above the shoulders with the use of arms for 1 hour/day for 13% of the shift