QSR Lead: Hospitality & Coffee Experience

Eatal; California; Vor Ort; USD 29.000 - 32.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Zusammenfassung

Eataly is the world’s largest artisanal Italian food and beverage marketplace. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters, reporting to the QSR General Manager and QSR Assistant General Managers; supervising QSR Sales Associates and Baristas.

Responsibilities include maintaining leadership presence on the floor, training staff, managing inventory, and ensuring impeccable guest service and cost control.

Qualifikationen

• 2+ years of lead or supervisory experience in food service.
• Knowledge of steps of service is required.
• Excellent communication and problem-solving skills.
• Knowledge of coffee and coffee production is a plus.
• Knowledge of Italian cuisine and beverages is preferred.

Aufgaben

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure operations run smoothly and high hospitality standards are met.
• Trains, motivates, mentors and organizes team members.
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager.
• Monitors inventory, checks orders and distributes supplies as needed throughout the department.
• Manages transactions and ensures accurate accounting.
• Records shift notes and assists with administrative duties such as scheduling when needed.
• Ensures department complies with all quality, health, safety and sanitation standards.
• Documents, investigates and resolves guest incidents.
• Performs other duties as required or assigned.

Kenntnisse

Lead or supervisory experience

Steps of service

Communication

Coffee knowledge

Italian cuisine knowledge

Ausbildung

High school diploma or equivalent

Post-secondary degree preferred

Jobbeschreibung

Eataly is the world’s largest artisanal Italian food and beverage marketplace. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters, reporting to the QSR General Manager and QSR Assistant General Managers; supervising QSR Sales Associates and Baristas.

Responsibilities include maintaining leadership presence on the floor, training staff, managing inventory, and ensuring impeccable guest service and cost control.