QRC Customer Solutions Manager - Quoting & Delivery

Flowserve Corporation; Pasadena (TX); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance (FS

Life Insurance

Short- & Long-Term Disability

401(k) plan

Educational Assistance Program

Time Off Policies

Job summary

Flowserve Corporation is seeking a QRC Customer Solutions Manager to lead front-end commercial activities, including quotation development, pricing, and end-to-end order management for assigned QRC sites. You will serve as the primary customer interface within the QRC network, ensuring clear communication, timely updates, and proactive issue resolution.

Collaborating with Sales, Operations, and Supply Chain, you will drive quoting accuracy, pricing discipline, and alignment with Flowserve’s

Qualifications

• Requires at least 7 years in customer solutions, commercial operations, or sales support in an industrial/manufacturing setting.
• Experience with quoting, pricing, and order management processes; SAP or ERP proficiency.
• Strong commercial acumen with ability to balance customer expectations, cost, and delivery performance.

Responsibilities

• Lead front-end QRC commercial activities including quotation development, pricing, and order management for assigned sites.
• Serve as primary customer interface within the QRC network with clear communication and proactive issue resolution.
• Drive quoting accuracy and turnaround performance to meet service-level targets in a quick-turn model.
• Collaborate with Sales and Operations to balance customer requirements with manufacturing capacity and material availability.
• Ensure compliance with Flowserve pricing governance and commercial policies while maintaining competitive positioning.
• Manage order lifecycle performance metrics including quote response time, on-time delivery, and customer satisfaction.
• Identify process improvements across quoting and order management to enhance speed, efficiency, and quality.
• Support revenue and margin goals through disciplined pricing execution and coordination with Finance and Supply Chain.
• Provide leadership to local customer service and order management teams focusing on accountability and service excellence.
• Communicate regularly with QRC leadership and cross-functional teams on order status, risks, and improvement opportunities.

Skills

Quoting & pricing

Order management

Commercial operations

Education

Bachelor’s degree in business or related field

Tools

SAP or ERP system

Job description

Flowserve Corporation is seeking a QRC Customer Solutions Manager to lead front-end commercial activities, including quotation development, pricing, and end-to-end order management for assigned QRC sites. You will serve as the primary customer interface within the QRC network, ensuring clear communication, timely updates, and proactive issue resolution.

Collaborating with Sales, Operations, and Supply Chain, you will drive quoting accuracy, pricing discipline, and alignment with Flowserve’s