Manager, Commercial Operations

Flowserve Corporation; Taneytown (MD); On-site; USD 120,000 - 180,000; Full time

Job summary

Flowserve Corporation is seeking a Commercial Operations Manager to provide strategic leadership for a 10–15 person team of quoting staff and Application Engineers. The role emphasizes talent development, deployment of commercial strategies, and continuous improvement to deliver a positive experience for internal and external customers.

Responsibilities include driving margin through value-based pricing, cross-functional collaboration with Sales, Operations, and Engineering, and maintaining

Qualifications

• Minimum 5+ years in commercial front-end or customer-facing roles with cross-functional experience preferred.
• Demonstrated leadership experience and ability to build a collaborative team culture.
• Strong commercial acumen including pricing sense and sales mindset.
• Excellent organizational and interpersonal skills with attention to detail.

Responsibilities

• Lead and manage a team of Application Engineers and quoting staff to generate high quality, on-time proposals and design decisions that add client value.
• Train, develop and engage staff, drafting development plans and giving feedback to grow capabilities.
• Ensure compliance with customer-facing policies and procedures and oversee team enforcement.
• Develop best practices to reduce cycle times, improve hit-rate and optimize opportunities.

Skills

Leadership

Commercial skills

Cross-functional collab

Communication

Strategic thinking

Budgeting

Education

Bachelor's degree

Job description

Role Summary: The Commercial Operations Manager is responsible for providing strategic leadership to a team of 10 to 15, highly technical quoting staff supporting the business. The role is heavily focused on talent development, the deployment of sound commercial strategies, leading continuous improvement initiatives and the delivery of a positive internal & external customer experience.

Responsibilities & Requirements

• Lead and manage a team(s) of Application Engineers and quoting staff in the consistent generation of high quality, on time, value priced proposals, technical design decisions that provide value to the client. Responsible for ensuring front-line Comm Ops teams are driving margin, making value-add pricing decisions, and delivering best-in-class support to Engineering, Sales and end-user clients.
• Train, develop and engage quoting staff, while providing daily guidance in support of performance goals. Draft development plans and provide feedback to ensure team members are growing their capabilities.
• Ensure process compliance and training related to customer facing policies and procedures, as well as proper oversight of team members relative to enforcement.
• Engage in the creation and implementation of best practices (how to quote more effectively, reducing cycle times of proposals, improving hit-rate, etc...) aimed at improving the acquisition and execution of opportunities, while using expertise to improve the effectiveness of team members.
• Enhance performance by analyzing and measuring performance metrics to ensure that resources are effectively utilized and optimized, while managing workload across the team.
• Drive effective collaboration and clear communication on activities with cross-functional stakeholders. Ensure that Sales, Operations, and Engineering are effectively leveraged, while providing relevant proposal details throughout the bid cycle.
• Manage expenses for area of responsibility while ensuring staff is utilized effectively. Participate in department budget setting and monitoring throughout the year.
• Enhance process compliance related to the application of tools, systems, and customer facing policies & procedures.
• Embrace Flowserve values and ensure that all team members are effectively engaged.
• Other duties as assigned.

Preferred Experience / Skills

• 5+ years of commercial front-end and/or comparable sales/customer facing experience, with cross-functional/platform experience preferred.
• Leadership experience required. Demonstrated leadership style which encourages a collaborative atmosphere and places a high value on employee engagement.
• High level of Commercial skills required, including business savvy, financial acumen, strong communication/influencing skills and a sales mindset.
• Excellent organizational skills and a proven track record of achieving objectives and challenging goals.
• Excellent interpersonal skills and communication skills both written and verbal.
• Proven attention to detail and process-oriented mindset with results driven background.
• Strong understanding of Flowserve's industry and portfolio coupled with both technical and commercial expertise.
• Continuous improvement mindset and high degree of comfort with analytical tools and related technologies.
• Moderate travel will be required
• Experience with commercial contracts and terms and conditions is preferred.
• BS or BA Degree in relevant field and 8-10 years relevant experience