Quality Technician: Complaint Investigations & Resolution

Regulatory Jobs; Redmond (OR); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401(k) contributions

Paid time off

Job summary

Medline Industries, LP is seeking a QA/Complaint Resolution professional in Oregon to manage customer complaint investigations and outcomes. Responsibilities include coordinating servicing, issuing credits, and ensuring timely resolution within ISO and QST guidelines.

The role involves analyzing data, documenting investigation findings, and maintaining compliant records in SAP, with emphasis on accurate logging and closure of complaints.

Qualifications

• High School Diploma or equivalent.
• Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
• Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
• Experience with Microsoft Office Suite.
• FDA regulated industry experience.

Responsibilities

• Run trending reports of complaints and initiate corrective action requests.
• Update complaints in the SAP Complaint System. Ensure complaints are logged accurately and closed.
• Perform product complaint investigation through sample performance testing, image evaluation, historical data analysis and/or other complaint investigation techniques.
• Write complaint investigation summary letters to the individuals that reported the issues.
• Issue credits, coordinate servicing, replacement orders, and/or RGA’s as required for complaint resolution.
• Follow up with sales force on outstanding issues following the time frames established in written procedures.
• Coordinate and track rework/stock checks of product as required in response to complaints.
• Maintain compliance with QST and ISO regulations and Medline policies and procedures.

Skills

Customer service

Task coordination

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Medline Industries, LP is seeking a QA/Complaint Resolution professional in Oregon to manage customer complaint investigations and outcomes. Responsibilities include coordinating servicing, issuing credits, and ensuring timely resolution within ISO and QST guidelines.

The role involves analyzing data, documenting investigation findings, and maintaining compliant records in SAP, with emphasis on accurate logging and closure of complaints.