Complaint & Quality Data Coordinator

Zimmer Biomet; United States; On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Job summary

Zimmer Biomet is seeking a detail-oriented professional to receive, log, and triage customer complaints. You will document all relevant information and ensure records are complete and accurate.

The role requires strict adherence to corporate procedures and the ability to monitor key performance indicators for the unit. Ideal candidates have 2+ years in technical writing or regulatory compliance, strong organizational skills, and proficiency with EtQ, JD Edwards, and Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• 2+ years’ experience in technical writing or regulatory compliance preferred.
• Strong documentation and data recording skills.
• Ability to triage and log complaints accurately.

Responsibilities

• Receive and log complaints via multiple channels.
• Document all relevant details for accurate records.
• Perform initial triage to categorize type, severity, and urgency.
• Adhere to corporate and site procedures.
• Monitor metrics to measure unit performance.

Skills

Organization

Time management

Detail-oriented

Analytical skills

Regulatory knowledge

Team collaboration

Education

High school diploma

Tools

EtQ

JD Edwards

Microsoft Office

Job description

Zimmer Biomet is seeking a detail-oriented professional to receive, log, and triage customer complaints. You will document all relevant information and ensure records are complete and accurate.

The role requires strict adherence to corporate procedures and the ability to monitor key performance indicators for the unit. Ideal candidates have 2+ years in technical writing or regulatory compliance, strong organizational skills, and proficiency with EtQ, JD Edwards, and Microsoft Office.