Complaint Analyst II: MDR, CAPA & Quality Investigator

Pioneer Data; West Chester (Chester County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare technology firm in Chester County is seeking a Customer Quality Specialist responsible for supporting Post Market Regulatory Affairs. This role includes handling complaint investigations, documentation, and regulatory reporting. The ideal candidate will have a Bachelor’s degree or equivalent, strong communication and problem-solving skills, and proficiency in MS Office. They will work closely with various teams to ensure compliance and facilitate effective complaint management.

Qualifications

• Ability to work in a cross-functional matrix environment.
• Experience collaborating with different teams.
• Proficiency in basic medical terminology is needed.

Responsibilities

• Interface directly with Hospitals, Surgeons, and Internal employees.
• Conduct investigations on complaints and adverse events.
• Report and document complaints timely and accurately.
• Participate in CAPA activities and be an active task owner.

Skills

Collaboration and teaming skills

Critical thinking skills

Prioritization and multi-tasking skills

Strong verbal and written communication skills

Knowledge of basic medical terminology

Proficiency in MS Office

Continuous learner

Accountability for own work

Problem solving/Root cause analysis skills

Education

Bachelor’s Degree or equivalent experience

2-4 years of related work experience

RAC or ASQ certifications

Tools

MS Office (Word, Excel, Outlook, PowerPoint, Sharepoint)

Job description

A leading healthcare technology firm in Chester County is seeking a Customer Quality Specialist responsible for supporting Post Market Regulatory Affairs. This role includes handling complaint investigations, documentation, and regulatory reporting. The ideal candidate will have a Bachelor’s degree or equivalent, strong communication and problem-solving skills, and proficiency in MS Office. They will work closely with various teams to ensure compliance and facilitate effective complaint management.