QA / Technical Support Engineer - Payment Systems - TMS

Creative Solutions Services, LLC; Atlanta (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

Creative Solutions Services, LLC is seeking a detail-oriented QA / Technical Support Engineer to support payment systems and terminal management. You will troubleshoot by analyzing logs and support deployment and maintenance of terminal software.

The role requires hands-on experience with payment terminals (Ingenico/Castles Technology preferred), strong analytical skills, and the ability to coordinate with development and operations teams in English.

Qualifications

• Experience in QA and/or technical support roles.
• Familiarity with payment terminals, preferably Ingenico or Castles Technology devices.
• Strong understanding of payment processing systems and workflows.
• Ability to debug and analyze trace/system logs.

Responsibilities

• Provide QA and technical support for payment terminal solutions.
• Troubleshoot issues by analyzing trace logs and system behavior.
• Support testing, validation, and certification of payment applications.
• Assist in deployment and configuration of payment terminals, including OS and application loading.
• Work with terminal management systems (TMS), including hosted estate management tools.
• Collaborate with development and operations teams to identify and resolve defects.
• Ensure smooth operation and lifecycle management of payment devices.
• Document issues, resolutions, and testing procedures.

Skills

QA experience

Payment terminals familiarity

Log analysis

Terminal Management Systems

OS/app loading

Troubleshooting

English communication

Analytical skills

Job description

NTT DATA's Client is seeking a detail-oriented QA / Technical Support Engineer with experience in payment systems and terminal management. The ideal candidate will have hands‑on knowledge of payment terminals (preferably Ingenico or Castles Technology), strong troubleshooting skills, and the ability to analyze logs and support deployment and maintenance of terminal software.

Key Responsibilities

• Provide QA and technical support for payment terminal solutions.
• Troubleshoot issues by analyzing trace logs and system behavior.
• Support testing, validation, and certification of payment applications.
• Assist in deployment and configuration of payment terminals, including OS and application loading.
• Work with terminal management systems (TMS), including hosted estate management tools.
• Collaborate with development and operations teams to identify and resolve defects.
• Ensure smooth operation and lifecycle management of payment devices.
• Document issues, resolutions, and testing procedures.

Required Skills & Qualifications

• Experience in QA and/or technical support roles.
• Familiarity with payment terminals, preferably Ingenico or Castles Technology devices.
• Strong understanding of payment processing systems and workflows.
• Ability to debug and analyze trace/system logs.
• Experience with Terminal Management Systems (TMS) or hosted estate management platforms.
• Knowledge of terminal provisioning, including OS and application loading.
• Good problem‑solving and analytical skills.
• Strong communication skills in English (written and verbal).

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.