Business Analyst

Creative Solutions Services, LLC; Charlotte (NC); Hybrid; USD 83,000 - 96,000; Full time

Job summary

NTT DATA seeks a seasoned Business Analyst with strong Payments domain expertise to bridge business stakeholders and technology teams. You will gather, analyze, and document requirements while driving initiatives in payment processing, digital payments, card payments, and regulatory compliance.

The role requires excellent analytical capabilities, stakeholder management, and deep understanding of end-to-end payment ecosystems.

Qualifications

• Bachelor's degree in Business, Finance, IT, CS, or related field.
• 5 years of experience as a Business Analyst in Banking, Payments, or Financial Services.
• Strong understanding of end-to-end payment lifecycle and transaction processing.
• Experience in requirements gathering, business process mapping, and functional specification documentation.
• Knowledge of payment platforms, payment gateways, and transaction processing systems.
• Experience with Agile, Scrum, or Waterfall delivery methodologies.
• Strong analytical, problem-solving, and communication skills.
• Expertise in stakeholder management and cross-functional collaboration.
• Experience with tools such as JIRA, Confluence, Visio, Azure DevOps, or equivalent.

Responsibilities

• Collaborate with business stakeholders, product owners, and technology teams to gather and analyze business requirements.
• Define and document business processes, functional requirements, use cases, and user stories.
• Analyze existing payment processes and recommend improvements to enhance efficiency and customer experience.
• Work on payment modernization and transformation initiatives across multiple payment channels.
• Support implementation of payment solutions including card payments, digital wallets, payment gateways, and real-time payment systems.
• Conduct gap analysis, impact assessments, and root cause analysis for payment-related initiatives.
• Facilitate workshops and requirement-gathering sessions with stakeholders.
• Partner with development and QA teams to ensure requirements are accurately understood and implemented.
• Assist in UAT planning, execution, and defect management.
• Ensure compliance with regulatory and industry standards related to payments.
• Prepare business documentation, reports, process flows, and presentations for leadership and stakeholders.

Skills

Payments Domain Expertise

Requirements Gathering & Analysis

Stakeholder Management

Agile Methodologies

JIRA / Confluence / Azure DevOps

Banking & Financial Services Knowledge

Regulatory Compliance (PCI-DSS, AML, K

Payment Gateways

API Analysis & Integration

UAT Management

Education

Bachelor's degree in Business, Finance, IT, CS or related field

Tools

JIRA

Confluence

Visio

Azure DevOps

Job description

Company Overview

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

Experience Required

5-10 Years

Experience in Business Analysis with a strong background in Payments, Banking, FinTech, or Financial Services domains. Hands-on experience in payment systems, payment gateways, cards, digital payments, or transaction processing is preferred.

About the Role

We are seeking a highly motivated and detail-oriented professional with expertise in the Payments domain to bridge the gap between business stakeholders and technology teams. The ideal candidate will be responsible for gathering, analyzing, and documenting business requirements while driving initiatives related to payment processing, digital payments, card payments, payment gateways, and regulatory compliance. The role requires strong analytical capabilities, stakeholder management skills, and a deep understanding of end-to-end payment ecosystems.

In This Role, You Will

• Collaborate with business stakeholders, product owners, and technology teams to gather and analyze business requirements.
• Define and document business processes, functional requirements, use cases, and user stories.
• Analyze existing payment processes and recommend improvements to enhance efficiency and customer experience.
• Work on payment modernization and transformation initiatives across multiple payment channels.
• Support implementation of payment solutions including card payments, digital wallets, payment gateways, and real-time payment systems.
• Conduct gap analysis, impact assessments, and root cause analysis for payment-related initiatives.
• Facilitate workshops and requirement-gathering sessions with stakeholders.
• Partner with development and QA teams to ensure requirements are accurately understood and implemented.
• Assist in UAT planning, execution, and defect management.
• Ensure compliance with regulatory and industry standards related to payments.
• Prepare business documentation, reports, process flows, and presentations for leadership and stakeholders.

Required Qualifications

• Bachelor's degree in Business, Finance, Information Technology, Computer Science, or a related field.
• 5 years of experience as a Business Analyst in Banking, Payments, or Financial Services.
• Strong understanding of end-to-end payment lifecycle and transaction processing.
• Experience in requirements gathering, business process mapping, and functional specification documentation.
• Knowledge of payment platforms, payment gateways, and transaction processing systems.
• Experience with Agile, Scrum, or Waterfall delivery methodologies.
• Strong analytical, problem-solving, and communication skills.
• Expertise in stakeholder management and cross-functional collaboration.
• Experience with tools such as JIRA, Confluence, Visio, Azure DevOps, or equivalent.

Desired Qualifications

• Experience with ISO 20022 payment messaging standards.
• Knowledge of SWIFT, SEPA, ACH, RTP, UPI, FedNow, or Faster Payments.
• Understanding of card payment ecosystems, including Visa, Client, and acquiring/payment processing flows.
• Familiarity with Open Banking, APIs, and digital payment solutions.
• Exposure to fraud management, AML, KYC, and regulatory compliance requirements.
• Certifications such as CBAP, CCBA, PMI-PBA, Agile BA, or Scrum certification.
• Experience working in large-scale banking or payment transformation programs.

Job Expectations

• Drive requirement elicitation and analysis with minimal supervision.
• Effectively communicate with business leaders, product teams, architects, and developers.
• Deliver high-quality business and functional documentation aligned with project timelines.
• Provide domain expertise and support throughout the project lifecycle.
• Identify risks, dependencies, and potential impacts related to payment initiatives.
• Support continuous improvement and innovation within payment processes and platforms.
• Demonstrate ownership, accountability, and a customer-centric mindset.
• Adapt to changing priorities and work effectively in a fast-paced environment.

Primary Skillset

• Payments Domain Expertise
• Payment Gateway Integration
• Digital Payments & Wallets
• Card Payments (Credit/Debit/Prepaid)
• UPI / RTP / ACH / SEPA / SWIFT Payments
• ISO 20022
• Requirements Gathering & Analysis
• Business Process Mapping
• User Stories & Functional Specifications
• Agile & Scrum Methodologies
• Stakeholder Management
• API Analysis & Integration
• UAT Management
• JIRA / Confluence / Azure DevOps
• Banking & Financial Services Knowledge
• Regulatory Compliance (PCI-DSS, AML, KYC)

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

U.S. On Location / Hybrid NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $60/Hr to $70/Hr. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.