QA / Technical Support Engineer - Payment Systems - TMS

NTT DATA North America; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

NTT DATA North America is seeking a detail-oriented QA / Technical Support Engineer with hands-on experience in payment systems and terminal management to join our client project in Georgia. The role focuses on ensuring quality, diagnosing issues, and supporting deployment of payment terminals.

You will analyze logs, assist in testing and certification of payment applications, and collaborate with development and operations teams to resolve defects while ensuring reliable terminal lifecycle

Qualifications

• Experience in QA and/or technical support roles.
• Familiarity with payment terminals (Ingenico or Castles Technology).
• Strong understanding of payment processing systems and workflows.
• Ability to debug and analyze trace/system logs.
• Experience with Terminal Management Systems (TMS).
• Knowledge of terminal provisioning (OS and app loading).
• Good problem-solving and analytical skills.
• Strong communication skills in English (written and verbal).

Responsibilities

• Provide QA and technical support for payment terminal solutions.
• Troubleshoot issues by analyzing trace logs and system behavior.
• Support testing, validation, and certification of payment applications.
• Assist in deployment and configuration of payment terminals, including OS and application loading.
• Work with terminal management systems (TMS), including hosted estate management tools.
• Collaborate with development and operations teams to identify and resolve defects.
• Ensure smooth operation and lifecycle management of payment devices.
• Document issues, resolutions, and testing procedures.

Skills

QA experience

Technical support

Payment terminals familiarity

Log analysis

Troubleshooting

TMS familiarity

OS/app provisioning

English communication

Job description

NTT DATA's Client is seeking a detail-oriented QA / Technical Support Engineer with experience in payment systems and terminal management. The ideal candidate will have hands‑on knowledge of payment terminals (preferably Ingenico or Castles Technology), strong troubleshooting skills, and the ability to analyze logs and support deployment and maintenance of terminal software.

Key Responsibilities

• Provide QA and technical support for payment terminal solutions.
• Troubleshoot issues by analyzing trace logs and system behavior.
• Support testing, validation, and certification of payment applications.
• Assist in deployment and configuration of payment terminals, including OS and application loading.
• Work with terminal management systems (TMS), including hosted estate management tools.
• Collaborate with development and operations teams to identify and resolve defects.
• Ensure smooth operation and lifecycle management of payment devices.
• Document issues, resolutions, and testing procedures.

Required Skills & Qualifications

• Experience in QA and/or technical support roles.
• Familiarity with payment terminals, preferably Ingenico or Castles Technology devices.
• Strong understanding of payment processing systems and workflows.
• Ability to debug and analyze trace/system logs.
• Experience with Terminal Management Systems (TMS) or hosted estate management platforms.
• Knowledge of terminal provisioning, including OS and application loading.
• Good problem‑solving and analytical skills.
• Strong communication skills in English (written and verbal).

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimise and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organisations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.