Drive Support Supervisor: Lead Merchant Experience Team

DoorDash; Tempe (AZ); Hybrid; USD 85,000 - 110,000; Full time

Job summary

DoorDash seeks a Supervisor for the Drive Support team in Tempe, leading 15–18 Drive Specialists across multiple products. You will coach, develop, and empower teammates while balancing frontline leadership with strategic initiatives to improve merchant experience daily.

You will build partnerships with Product, Engineering, Sales, and Operations, thrive in ambiguity, and drive scalable improvements leveraging data and AI insights. This hybrid role requires strong visibility and impact.

Qualifications

• 3+ years of people leadership experience in fast-paced environments.
• Proven track record of developing underperforming and high-performing employees.
• Thrive in ambiguity and create clarity for your team.
• Led projects, product launches, or operational initiatives beyond day-to-day tasks.
• Build cross-functional partnerships and influence outcomes without relying on authority.
• Highly organized with ability to balance leadership, execution, and priorities.
• Leverage data to identify trends, measure success, and drive decisions.
• Embrace AI and emerging technologies to improve efficiency and focus on high-value work.
• Pursue continuous improvement to simplify processes and enhance merchant experience.

Responsibilities

• Lead, coach, and develop a 15–18 person Drive Specialists team through regular coaching, performance conversations, and career development.
• Create an inclusive, high-performing culture built on accountability, trust, and feedback.
• Develop and implement performance improvement plans and growth opportunities for teammates.
• Support onboarding, calibration, and ongoing learning for complex support scenarios.
• Own team performance across quality, productivity, customer experience, and operational metrics.
• Identify operational risks from trends and proactively implement mitigation plans.
• Partner with Product, Engineering, Sales, and Operations to launch new products and workflows.
• Drive change management and keep teammates aligned with evolving priorities.
• Represent frontline support with data-driven insights to cross-functional partners.

Skills

People leadership

Coaching

Cross-functional collaboration

Data-driven decisions

Project management

Process improvement

AI awareness

Job description

DoorDash seeks a Supervisor for the Drive Support team in Tempe, leading 15–18 Drive Specialists across multiple products. You will coach, develop, and empower teammates while balancing frontline leadership with strategic initiatives to improve merchant experience daily.

You will build partnerships with Product, Engineering, Sales, and Operations, thrive in ambiguity, and drive scalable improvements leveraging data and AI insights. This hybrid role requires strong visibility and impact.