Quality Assurance Supervisor

DHL Supply Chain; Glendale (AZ); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

Paid Time Off

Job summary

DHL Supply Chain is seeking a Quality Assurance Supervisor to support QA programs, audits, and regulatory compliance across the site. This role supervises hourly QA staff and coordinates with QA management on reporting and process improvements.

Responsibilities include maintaining the QA system, tracking metrics, and ensuring adherence to customer and regulatory requirements. The position emphasizes coaching, training, and daily inspections to uphold quality and service standards.

Qualifications

• Bachelors Degree preferred.
• Some knowledge of QA preferred.
• People management experience preferred.
• Sufficient computer application experience.
• Strong written and verbal communication.
• Data analysis experience.
• Training and facilitation skills.
• Self management.

Responsibilities

• Supports maintenance and continuous improvement of the overall quality system and procedures, including audits, CAPA management, document control, and SOPs.
• Assist on regulatory, customer and 3rd party audits.
• Track, monitor, and report QA metrics for the site.
• Monitor training and development of site associates for process and regulatory compliance.
• Be a customer point of contact for QA issues as assigned.
• Support QA management with management reports and data.
• Meet regulatory requirements relevant to operations daily.
• Ensure customer service and business standards are met daily.
• Plan and conduct inspections (Gemba, Standards Confirmation) daily.
• Supervise and train hourly QA staff and associates.
• Other duties as assigned.

Skills

QA knowledge

People management

Data analysis

Communication

Training & facilitation

Self management

Education

Bachelor's degree

Job description

The Quality Assurance Supervisor role has a national salary range of $55,000 - $90,000.

For roles within California the range is $70,304 - $90,000, Washington is $80,169 - $90,000, New York is 62,354 - $90,000 and Colorado 57,500 - $90,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, and a generous PTO policy.

Quality Assurance Supervisor (US-N)

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities... we look forward to exploring career possibilities with you!

Job Description

Supervisor supporting a specific quality assurance program and quality control activities in support of site compliance of the DHL Quality Management System and customer and regulatory requirements. Position is direct supervisor of hourly associates supporting quality activities.

Responsibilities

• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support on key regulatory, customer and 3rd party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance to processes and regulations
• Be a customer point of contact for QA related issues/initiatives as assigned.
• Partner with QA management to develop, distribute and maintain regular management reports.
• Meet regulatory requirements relevant to their operations on a daily basis
• Ensure customer service and business standards requirements are met daily
• Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis
• Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc)
• Other duties as assigned

Required Education And Experience

• Bachelors Degree, preferred
• Some knowledge of QA, preferred
• People management experience, preferred
• Sufficient computer application experience
• Strong written and verbal communication
• Data analysis experience
• Training and facilitation skills
• Self management

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

Our Organization is an equal opportunity employer.