QA Specialist: Training & Process Improvement

Good Samaritan; Auburn (NE); On-site; USD 22,000 - 35,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Time off

Work-life balance

Job summary

Good Samaritan in Auburn, NE is seeking a part-time Quality Assurance professional to develop, maintain, and track QA processes across Shared Services. The role involves monitoring calls, analyzing trends, and driving improvements to enhance customer outcomes and training staff.

You will work closely with Employee Service Center teams, delivering coaching and contributing to knowledge management improvements in a Christian, not-for-profit environment.

Qualifications

• Develop, maintain, and track quality assurance processes aimed at improving positive outcomes across Shared Services.
• Monitor, document, and analyze Employee Service Center calls to identify improvement opportunities.
• Analyze performance metrics and identify opportunities for professional development.
• Lead and facilitate Shared Services training and coaching for staff.

Responsibilities

• Develop, maintain, and track quality assurance processes for Shared Services.
• Monitor Employee Service Center calls for quality and coaching opportunities.
• Track performance metrics and identify improvement opportunities.
• Deliver coaching to Employee Service Center Representatives and Specialists.
• Recommend improvements to knowledge and case management to align with customer needs.
• Lead and facilitate Shared Services training with Supervisors.

Job description

Good Samaritan in Auburn, NE is seeking a part-time Quality Assurance professional to develop, maintain, and track QA processes across Shared Services. The role involves monitoring calls, analyzing trends, and driving improvements to enhance customer outcomes and training staff.

You will work closely with Employee Service Center teams, delivering coaching and contributing to knowledge management improvements in a Christian, not-for-profit environment.