Quality Assurance Specialist - PT Days

Good Samaritan; Auburn (NE); On-site; USD 22,000 - 35,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Time off

Work-life balance

Job summary

Good Samaritan in Auburn, NE is seeking a part-time Quality Assurance professional to develop, maintain, and track QA processes across Shared Services. The role involves monitoring calls, analyzing trends, and driving improvements to enhance customer outcomes and training staff.

You will work closely with Employee Service Center teams, delivering coaching and contributing to knowledge management improvements in a Christian, not-for-profit environment.

Qualifications

• Develop, maintain, and track quality assurance processes aimed at improving positive outcomes across Shared Services.
• Monitor, document, and analyze Employee Service Center calls to identify improvement opportunities.
• Analyze performance metrics and identify opportunities for professional development.
• Lead and facilitate Shared Services training and coaching for staff.

Responsibilities

• Develop, maintain, and track quality assurance processes for Shared Services.
• Monitor Employee Service Center calls for quality and coaching opportunities.
• Track performance metrics and identify improvement opportunities.
• Deliver coaching to Employee Service Center Representatives and Specialists.
• Recommend improvements to knowledge and case management to align with customer needs.
• Lead and facilitate Shared Services training with Supervisors.

Job description

Careers With Purpose

Join our not-for-profit organization that has provided over 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment.

Careers With Purpose Join our not-for-profit organization that has provided over 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment.

Facility: GSS NE Auburn Location: Auburn, NE Address: 1322 U St, Auburn, NE 68305, USA Shift: Day Job Schedule: Part time Weekly Hours: 20.00 Salary Range: $16.00 - $25.50

Job SummaryDevelop, maintain, and track quality assurance processes aimed at improving positive outcomes across Shared Services. Monitor, document, and analyze Employee Service Center calls to identify improvement and coaching opportunities. Monitor and track performance metrics and identify individual and team opportunities for professional development. Monitor and track trends in employee inquiries and frequently experienced issues. Drive quality initiatives within Shared Services. Ensure quality control processes and procedures are followed in a strict and accurate manner. Recommend improvements to knowledge and case management to better align with customer needs. Recommend training programs and other educational activities to meet the needs of Shared Services team members. Lead and facilitate Shared Services training. In conjunction with Employee Service Center Supervisors, deliver coaching to Employee Service Center Representatives and Specialists to improve performance. General knowledge of adult learning. General knowledge of Human Resources policies, procedures, and processes. General knowledge of Human Resources service delivery. Strong analytical and problem solving skills. General organizational skills. Attention to detail. Ability to handle multiple data tasks/projects in a timely manner. Strong customer service focus. Strong interpersonal and listening skills. Strong communication skills.

Qualifications

BenefitsGood Samaritan offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits . Good Samaritan is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail]. Good Samaritan has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0273193 Job Function: Quality and Risk Management Featured: No