QA Specialist: Drive Quality & Continuous Improvement

Equus Workforce Solutions; Dayton (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

Equus Workforce Solutions in Dayton, OH, is seeking a QA/Performance Monitoring professional to help ensure compliance with federal, state, and local requirements while supporting continuous improvement across operations.

You will review reports, analyze survey data, and collaborate with program leadership to maintain accurate documentation and timely case management activities, using diplomacy and strong communication skills.

Qualifications

• Familiarity with applicable federal, state, and local laws and regulations.
• Accustomed to a complex, fast-paced, and confidential work environment.
• Excellent written and verbal communication skills.
• Computer literate, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.

Responsibilities

• Conduct surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements
• Implements a continuous quality improvement process through the continuing review of operations and administrative systems
• Evaluates internal reports and provides all required monitoring documents
• Develops and implements continuous quality improvement processes
• Reviews customer survey data regularly
• Communicates effectively with management and staff, using good judgment and diplomacy
• Documents case managers are performing timely and accurate case management activities in all required systems
• Ensures performance reviews of caseload conform with State guidelines on all outlined indicators
• Provides monitoring reports to QA Manager
• Other duties assigned

Skills

Regulatory compliance

Analytical skills

Communication skills

Computer literacy

Education

Bachelor's degree

Two years case management experience

Job description

Equus Workforce Solutions in Dayton, OH, is seeking a QA/Performance Monitoring professional to help ensure compliance with federal, state, and local requirements while supporting continuous improvement across operations.

You will review reports, analyze survey data, and collaborate with program leadership to maintain accurate documentation and timely case management activities, using diplomacy and strong communication skills.