QA Specialist: Customer Communications

DriveTime; Mesa (AZ); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan with company match

Life and disability insurance

Tuition reimbursement

Wellness program and gym access

Job summary

DriveTime is seeking a Quality Assurance Specialist to review and analyze customer communications from our East Mesa location. You will verify accuracy, document findings, and provide detailed feedback to improve processes.

Ideal candidates demonstrate excellent verbal and written communication, strong listening skills, and proficiency with Microsoft Office. The role emphasizes QA best practices, timely reporting, and collaboration with teams nationwide.

Qualifications

• High School diploma or GED required.
• Excellent oral, written communication and listening skills required.

Responsibilities

• Verify accuracy and document analysis of customer communications.
• Gather information and provide specific and detailed feedback.
• Communicate confidently and effectively with audiences at all levels, both verbally and in writing.
• Demonstrate strong analytical abilities to grasp key points from calls and reports.
• Familiarity with quality assurance tools, concepts, and methodologies.

Skills

Excellent communication

Written communication

Listening skills

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

DriveTime is seeking a Quality Assurance Specialist to review and analyze customer communications from our East Mesa location. You will verify accuracy, document findings, and provide detailed feedback to improve processes.

Ideal candidates demonstrate excellent verbal and written communication, strong listening skills, and proficiency with Microsoft Office. The role emphasizes QA best practices, timely reporting, and collaboration with teams nationwide.