DT Quality Assurance Specialist

DriveTime; Mesa (AZ); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan with company match

Life and disability insurance

Tuition reimbursement

Wellness program and gym access

Job summary

DriveTime is seeking a Quality Assurance Specialist to review and analyze customer communications from our East Mesa location. You will verify accuracy, document findings, and provide detailed feedback to improve processes.

Ideal candidates demonstrate excellent verbal and written communication, strong listening skills, and proficiency with Microsoft Office. The role emphasizes QA best practices, timely reporting, and collaboration with teams nationwide.

Qualifications

• High School diploma or GED required.
• Excellent oral, written communication and listening skills required.

Responsibilities

• Verify accuracy and document analysis of customer communications.
• Gather information and provide specific and detailed feedback.
• Communicate confidently and effectively with audiences at all levels, both verbally and in writing.
• Demonstrate strong analytical abilities to grasp key points from calls and reports.
• Familiarity with quality assurance tools, concepts, and methodologies.

Skills

Excellent communication

Written communication

Listening skills

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

What’s Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us!

What’s the Job?

In short, as the Quality Assurance Specialist, you will be reviewing and analyzing customer communications.

Responsibilities

• Verify accuracy and document analysis of customer communications.
• Ability to gather information and provide specific and detailed feedback.
• Confidently and effectively communicates to audiences at all levels, both verbally and in writing.
• Strong critical thinking and negotiation skills.
• Excellent analytical abilities to grasp key points from detailed phone calls and reports.
• Familiarity with tools, concepts, and methodologies of quality assurance.
• Strong organizational and problem-solving skills with great attention to detail.
• Ability to develop, drive and communicate with peers on tasks and goals.
• Performs other related duties as assigned.
• Enjoys the challenge of unfamiliar tasks and seek improvement for failure and success in projects.
• Strong time management skills with the ability to prioritize tasks effectively and consistently meet expectations.

The Specifics

• High School or GED required
• Excellent oral, written communication and listening skills required.
• Knowledge of Microsoft Office.
• Located out of our East Mesa Location: 85209

So What About the Perks?

Perks matter Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There’s More.

• 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
• Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
• Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!
• Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime.

At the DriveTime Family of Brands, we don’t just sell cars - we create opportunities, improve lives, and have fun doing it. Through DriveTime, Bridgecrest, SilverRock, and GoFi, we’re shaking up the pre‑owned car industry with fresh ideas, cutting‑edge tech, and over 20 years of know‑how. From matching the right customer with the right vehicle to making financing simple, we put people in the driver’s seat - literally. We’re headquartered in Tempe, AZ, and Dallas, TX, but our impact stretches nationwide. No matter where you are, you’ll find a team that works hard, laughs often, and celebrates big wins together. Think career growth with a side of camaraderie, innovation, and plenty of high‑fives. If you’ve got DRIVE, love solving challenges, and want to make a real impact, your next adventure starts here. Buckle up - your career journey with us is about to take off! #LifeatDriveTime