Onsite Banking Support Specialist

Axelon Services Corporation; Johnston (RI); On-site; USD 27,552; Full time

Job summary

A leading service provider is seeking a Contact Center Specialist in Johnston, RI. In this role, you will handle incoming customer inquiries through phone or online chat, ensuring high-quality service. Successful candidates will display excellent active listening skills and the ability to problem-solve effectively. Comprehensive training will be provided to help deepen your knowledge of the banking industry and elevate your career progression. Join us to build meaningful customer interactions and contribute to our team.

Qualifications

• Experience in customer service is beneficial.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Field a variety of incoming customer inquiries via phone or chat.
• Seek opportunities to recommend products and services.
• Troubleshoot issues and provide effective solutions.
• Participate in training to improve skills.

Skills

Active listening

Customer service

Problem-solving

Communication

Job description

A leading service provider is seeking a Contact Center Specialist in Johnston, RI. In this role, you will handle incoming customer inquiries through phone or online chat, ensuring high-quality service. Successful candidates will display excellent active listening skills and the ability to problem-solve effectively. Comprehensive training will be provided to help deepen your knowledge of the banking industry and elevate your career progression. Join us to build meaningful customer interactions and contribute to our team.