QA Manager: Software Release & Automation Lead

Triad Financial Services, Inc.; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Triad Financial Services, Inc. in Jacksonville, FL, is hiring a Quality Assurance Manager to lead testing across software releases and coordinate with developers, product owners, and business stakeholders.

The role emphasizes test strategy, automation, and delivery quality for IT products and services nationwide. The position requires 3+ years in QA testing, prior management experience, and familiarity with Mortgage Technologies such as Encompass and related systems.

Qualifications

• 3+ years in Quality Assurance Testing.
• Previous management experience.
• Experience with Mortgage Technologies such as Encompass, Empower, MSP, Land Gorilla, nCino Mortgage Suite, Lending Pad, Floify, etc. will be a plus.
• Bachelor’s degree in information technology or computer engineering; or equivalent combination of education and relevant experience.
• Certification from a Professional Organization specific to Software Testing, or Quality Assurance, preferred.

Responsibilities

• Lead software release testing for QA Analysts, incl. peer review and training.
• Manage QA professionals and workloads with ongoing feedback and coaching.
• Lead evaluation of the adequacy and compliance of systems, operations, and practices against regulations and company documentation.
• Prioritize work queues to meet deadlines and business priorities.
• Focus QA on the Encompass LOS environment and related processes.
• Participate in Agile ceremonies to define acceptance criteria and identify test dependencies early.
• Log, track, and manage defects in Jira or Azure DevOps Boards with timely resolution.
• Develop, maintain, and execute manual and automated test cases for functional, regression, integration, and performance testing.
• Collaborate with system engineers and developers to ensure QA best practices are applied.
• Implement and maintain QA metrics and reporting for release readiness.
• Collaborate with DevOps to integrate QA in deployment pipelines.
• Ensure execution of current QA practices across IT.
• Create and run tests to verify new functionality does not affect end users.
• Support third party and SaaS systems with technical testing or SQL review.

Skills

Test planning

Automation testing

Jira

Azure DevOps

Mentoring

Agile SCRUM

Education

Bachelor's degree in IT or Computer Engineering

QA Certification

Tools

Jira

Azure DevOps

Job description

Triad Financial Services, Inc. in Jacksonville, FL, is hiring a Quality Assurance Manager to lead testing across software releases and coordinate with developers, product owners, and business stakeholders.

The role emphasizes test strategy, automation, and delivery quality for IT products and services nationwide. The position requires 3+ years in QA testing, prior management experience, and familiarity with Mortgage Technologies such as Encompass and related systems.