QA Engineer (service desk)

WhiteTech; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Fully remote with CET hours

Flexible hours

19 PTO days

Conference attendance

Job summary

WhiteTech is seeking a Quality Assurance Specialist to ensure the reliability of our cutting-edge fintech solutions. You will test web applications, investigate issues, and collaborate with product, engineering, and BA teams to push quality forward.

This remote-first role welcomes candidates across CET time zones and offers flexible hours, 19 PTO days, and opportunities to attend conferences. You’ll own bug reports, perform regression testing, and help maintain high standards across payment

Qualifications

• 3+ years of manual and semi-automated testing of web apps.
• 2+ years in API testing including auth, error handling, and payload validation.
• Experience testing payment systems and transactional flows.
• Proficient in REST APIs, SQL validation, and logs analysis.
• Strong SDLC/STLC and Agile (Scrum/Kanban) understanding.

Responsibilities

• Investigate customer-reported bugs from report to resolution.
• Reproduce issues, identify root causes, and gather context.
• Analyze logs, API requests, database records for product behavior.
• Collaborate with QA, developers, and BAs to resolve issues.
• Own support cases and follow up with stakeholders.
• Validate fixes and perform regression testing.
• Differentiate defects, configuration, and data issues.
• Prepare detailed bug reports with steps, logs, and impact.
• Maintain knowledge across docs and past incidents.

Skills

Manual testing

API testing

Payment systems

Responsive testing

REST APIs

Analytical

Autonomous

SDLC/Agile

Tools

Postman

Swagger

Chrome DevTools

Test management

SQL

Job description

At WhiteTech, we empower businesses in the financial ecosystem with cutting-edge white-label and SAAS solutions.

Our comprehensive suite of tools is tailored for EMI, PSP, e-commerce, and open banking platforms. With WhiteTech, clients gain access to a platform designed for flexibility, scalability, and seamless integration.

Our mission is to help businesses unlock their full potential in a rapidly evolving financial landscape.

Whether scaling your PSP, enhancing your EMI services, or diving into open banking, WhiteTech is your partner for innovation and growth.

We are a remote-first technology company and welcome applications from candidates across Europe, including the EEA, the UK, Switzerland, and other non-EEA European countries such as Ukraine, Moldova, Georgia, Armenia, Montenegro, Turkey, and the Western Balkans. We also consider applicants from different locations who can work within Central European Time (CET).

As we scale to new heights, we're searching for a Quality Assurance Specialist to ensure our products meet the highest standards of quality and efficiency.

Your role and impact:

As a Quality Assurance Specialist at WhiteTech you will play a crucial role in maintaining and enhancing the quality of our cutting‑edge payment solutions. Your efforts in identifying, reporting, and tracking bugs, along with your active involvement in the entire software development lifecycle, will directly contribute to the reliability and performance of our products. You'll collaborate with a dynamic team to push the boundaries of what's possible in the fintech industry.

Your key responsibilities:

• Investigate customer-reported bugs and product issues from initial report to final resolution.
• Reproduce issues, identify root causes, and collect all necessary technical and business context.
• Analyze logs, API requests, database records, historical tickets, documentation, and previous incidents to understand product behavior.
• Actively collaborate with QA engineers, developers, Business Analysts, and other teams to obtain missing information and drive issues to resolution.
• Take ownership of support cases and proactively follow up with stakeholders until a clear answer or solution is provided.
• Validate bug fixes and perform targeted regression testing to ensure that resolved issues do not affect related functionality.
• Distinguish between actual defects, configuration issues, integration problems, data-related cases, and expected product behavior.
• Prepare clear and detailed bug reports with reproduction steps, evidence, logs, request/response data, and impact description.
• Search and maintain knowledge across documentation, historical cases, and internal systems to speed up future investigations.
• Identify recurring problems and contribute to improving QA, support, and incident investigation processes

Requirements & skills:

• 3+ years of experience in manual and semi-automated testing of web-based applications.
• 2+ years of hands‑on experience with API testing, including auth flows, error handling, and payload validation
• Proven experience testing payment systems, transactional flows, and basic third‑party integrations.
• Experience with responsive design testing, browser dev tools, network analysis, and cross‑platform validation.
• Knowledge of Postman, Chrome DevTools, Swagger, and test management systems (e.g. TestRail, Xray).
• Understanding of frontend–backend architecture, including REST APIs, session handling, and data flows.
• Working knowledge of SQL for data validation and backend consistency checks.
• Solid understanding of SDLC, STLC, and Agile (Scrum/Kanban) development processes.
• A strong "pixel-perfect" mindset and ability to quickly identify visual and behavioral UI issues.
• Proactive, analytical, and able to work autonomously with a strong sense of ownership.

Our recruitment process typically follows these stages:

1. Application screening
2. Interview Stages (2-3 weeks):
   
   • Prescreening call with Recruiter (45 min)
   • Test task
   • Technical Interview (60 min)
   • Soft Skills Interview (35 min)
3. Job Offer
4. Referrals: Employment and Background Check

We offer:

• Competitive compensation package (commensurate with your experience)
• 19 business days of flexible Paid Time Off (PTO)
• Fully remote work with flexible hours (within the CET time zone) from any location of your choice
• Values-driven culture with a friendly and supportive work environment
• Opportunity to regularly participate in conferences and community events as both a participant and contributor
• Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency

Embrace the opportunity to develop your skills in a cutting‑edge fintech environment.

Let’s build something great together!